Joybird Design Sales Associate

La-Z-Boy Incorporated; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Paid holidays

Paid time off

Health insurance

Job summary

Joybird showroom sales role at La-Z-Boy Incorporated focuses on delivering the best possible customer experience while driving store sales and building a personal client base.

You’ll open/close the store, supervise during shifts, and participate in merchandising, reporting, and initiatives to improve guest satisfaction. Base pay is $18/hour with 2% uncapped commission on written sales and a $500 monthly bonus opportunity.

Qualifications

• Minimum 2+ years of retail sales experience with shift supervision preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Open and close the store and perform duties in the absence of management.
• Open/close with store keys and alarm code.
• Prepare daily sales reports to retail leadership.
• Oversee the sales floor during high volume; support sales team and meet financial goals.
• Lead by example in sales generation and customer service to deliver exceptional experiences.
• Maintain showroom visual standards using merchandising guidelines.
• Grow and maintain a client base; drive store sales through client follow-up and outreach.
• Assist leadership in creating programs to improve customer experiences.
• Share insights with product/marketing/technology teams based on customer feedback.
• Listen to feedback and present the best solutions to customers.

Skills

Retail sales

Customer service

Leadership

Merchandising

Mac OS

Microsoft Office

Team collaboration

Tools

Mac OS

Microsoft Office

Job description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Job Description

KEY RESPONSIBILITIES (other duties as assigned):

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned and are responsible for opening and closing the store with store keys and alarm code
• Responsible for daily sales reporting to the retail leadership
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining the showrooms design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

SCOPE & IMPACT:

This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.

MINIMUM REQUIREMENTS:

• 2+ years retail sales experience with shift supervision experience preferred
• Strong interpersonal and customer service skills required
• No travel required
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

PREFERRED REQUIREMENTS:

• Passion for driving the customer service experience
• As a Key Holder you exhibit an aptitude for managerial responsibilities
• Knowledge of furniture industry a plus
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

SUPERVISORY RESPONSIBILITIES:

No direct reports but is responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Able to routinely move objects weighing over 50 pounds and to understand safety requirements

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Joybird, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.

What You Can Expect:

• Base Compensation Range: $18 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals

The Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education. By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Weekly Hours:

40

Benefits for Employees in the US:

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.