Joy Architect - Bakery Guest Experience

Nothing Bundt Cakes; Orlando (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Flexible work schedules

Casual dress code

Cake discounts

Training and career growth

Supportive team environment

Job summary

Nothing Bundt Cakes is opening a brand-new bakery in the SODO area and seeks Joy Creators to greet guests, explain cake options, and help celebrate moments big and small with warmth and energy.

You will learn NbC Sweet Steps, support cake production, and maintain a clean, organized space while offering balloons, cards, and other items to enhance celebrations. Flexible schedules and friendly culture await.

Qualifications

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assists the Crafter in preparing cake decorations and packaging supplies as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Job description

Nothing Bundt Cakes is opening a brand-new bakery in the SODO area and seeks Joy Creators to greet guests, explain cake options, and help celebrate moments big and small with warmth and energy.

You will learn NbC Sweet Steps, support cake production, and maintain a clean, organized space while offering balloons, cards, and other items to enhance celebrations. Flexible schedules and friendly culture await.