Journeyman Application Developer

GovCIO; Dover (DE); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Employee Assistance Program

Flexible Work Environment

Training, Certification Assistance

Referral Bonus Program

Job summary

GovCIO is seeking a Journeyman Application Developer to support the U.S. Coast Guard environment. This fully remote role covers Tier 1/2 application support, development, and ServiceNow platform enhancements within an Agile framework.

You will work with users, analysts, and engineers to resolve complex issues and deliver high-quality service delivery. Responsibilities include configuring ServiceNow components, executing testing, and supporting deployments.

Qualifications

• Experience providing Tier 1 and 2 application support including incident management and service request fulfillment.
• Experience configuring and enhancing ServiceNow components: business rules, client scripts, UI policies, workflows.
• Ability to investigate complex issues, perform root cause analysis, and implement corrective actions.
• Experience translating business requirements into technical solutions and enhancements.
• Familiarity with SDLC, Agile methodologies, and testing practices.

Responsibilities

• Provide Tier 1 and 2 support, investigate, troubleshoot, and resolve incidents in ServiceNow.
• Develop, modify, test, and maintain ServiceNow configurations and workflows.
• Perform application enhancements and minor-to-moderate development tasks.
• Support integrations between ServiceNow and external systems.
• Manage incidents, problems, and requests with accurate documentation and SLAs.
• Collaborate with stakeholders and Agile teams to estimate effort and plan work.
• Develop unit, functional, and regression tests and support deployments.

Skills

Tier 1/2 support

ServiceNow

Incident management

ServiceNow configs

Workflows

Client scripts

Agile

Testing

Education

High School or equivalent

Tools

ServiceNow

JavaScript

Glide scripting

Flow Designer

ITIL

Job description

United States

Secret

Fully remote

Information Technology

Overview

GovCIO is currently hiring for a Journeyman Application Developer to provide Tier 1 and Tier 2 technical support, application development, enhancement analysis, and ServiceNow platform troubleshooting in support of the U.S. Coast Guard (USCG) enterprise environment. This is a full-time remote position delivering advanced application support, hands-on development, platform enhancements, defect resolutions, and Agile-driven technical solutions.

Responsibilities

The Journeyman Application Developer will support ServiceNow-based application operations, incident investigation, problem resolution, request fulfillment, application development, and enhancement implementation. This role performs both operational support and development activities, working closely with users, analysts, developers, and engineering teams to resolve complex technical issues, improve platform functionality, and ensure stable, reliable, and high-quality service delivery.

• Provide Tier 1 and Tier 2 application support, investigating, troubleshooting, diagnosing, and resolving application incidents and service requests within the ServiceNow environment.
• Perform advanced troubleshooting of complex application issues, including configuration, workflow, integration, access, data, and platform-related problems.
• Conduct root cause analysis, identify recurring issues and software defects, and implement corrective actions to prevent future occurrences.
• Develop, modify, test, and maintain ServiceNow application configurations, business rules, client scripts, UI policies, workflows, and other platform components.
• Perform application enhancements and minor-to-moderate development activities based on approved requirements, technical specifications, and user stories.
• Troubleshoot and resolve defects through configuration updates, scripting modifications, workflow adjustments, and other appropriate development solutions.
• Support application integrations, data exchanges, and troubleshooting of issues involving interfaces between ServiceNow and external enterprise systems.
• Manage incidents, problems, service requests, and enhancement records within ServiceNow, ensuring accurate documentation, timely updates, and adherence to established service level agreements (SLAs).
• Serve as a technical escalation resource for complex application support issues, coordinating with Tier 3 development, engineering, and platform administration teams when additional expertise is required.
• Fulfill user requests, including access provisioning, permission changes, application configuration, and technical guidance.
• Communicate technical findings, resolutions, and workarounds to users and stakeholders, providing follow-up support to ensure complete issue resolution and customer satisfaction.
• Analyze customer needs and translate business requirements into technical solutions, enhancement requests, and development specifications.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, user story grooming, and development reviews.
• Collaborate with product owners, business analysts, developers, and technical leads to estimate development effort, identify technical dependencies, and support implementation of application enhancements.
• Develop and execute unit, functional, and regression testing to validate application changes and ensure solutions meet functional and technical requirements.
• Support deployment activities, release documentation, configuration management, and post-implementation validation.
• Maintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles to support ongoing application operations and knowledge transfer. ges or minor updates to the ServiceNow platform in coordination with senior development staff.

Qualifications

High School with 6-9 years (or commensurate experience)

Required Skills and Experience

• Hands-on experience providing Tier 1 and Tier 2 application support, including incident management, advanced troubleshooting, problem resolution, and service request fulfillment.
• Demonstrated experience supporting, configuring, and enhancing applications within the ServiceNow platform.
• Experience developing or modifying ServiceNow platform components, including business rules, client scripts, UI policies, workflows, forms, and service catalog items.
• Ability to investigate complex technical issues, perform root cause analysis, identify application defects, and implement corrective actions.
• Experience translating business and functional requirements into technical solutions and application enhancements.
• Familiarity with software development lifecycle (SDLC) processes, Agile methodologies, and application testing practices.
• Ability to collaborate effectively with stakeholders, business analysts, developers, engineers, and cross-functional technical teams.
• Excellent verbal and written communication skills, including technical documentation and customer support.

Clearance Required: Active Secret clearance

Preferred Skills and Experience

• Experience supporting the U.S. Coast Guard or similar federal agency enterprise environments.
• ServiceNow development experience involving JavaScript, Glide scripting, business rules, client scripts, Script Includes, and Flow Designer.
• Experience troubleshooting ServiceNow integrations, APIs, web services, and data exchange processes.
• Familiarity with ITIL-aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management.
• Experience with ServiceNow administration, application development, workflows, service catalog, CMDB, and platform configuration.
• Experience with Agile development environments, sprint execution, backlog management, and release management.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) or other ServiceNow Developer certifications.
• ITIL Foundation Certification.

#JP #USCG #DICE

Posted Salary Range

USD $100,000.00 - USD $130,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at‑will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.