Journey Builder IV

PTR Global; Culver City (CA); Hybrid; USD 96,000 - 103,000; Full time

Job summary

PTR Global in Culver City, CA is seeking a Journey Builder IV for Customer Journey Orchestration on a hybrid, 12-month contract. You will develop, test, and deploy customer journeys, collaborating with global stakeholders to address objectives and risks.

Responsibilities include optimizing campaigns via A/B testing, identifying performance opportunities, and building knowledge resources to standardize best practices across teams.

Qualifications

• 7-10 years of lifecycle marketing experience building and launching acquisition and engagement initiatives.
• Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, Oracle Responsys.
• High aptitude for logical reasoning and critical thinking. Experience in SQL preferred.
• Attention to detail and organization to deliver quality projects on time.
• Innovative, proactive and able to navigate ambiguity and roadblocks.
• Calm under pressure with contingency planning and good judgment in a evolving environment.
• Strong teammate mentality with consideration for partner impact.
• Effective communication across Slack, email, and presentations.
• Familiarity with the Apple ecosystem (Mac OS, iOS, Pay, App Store, etc.).

Responsibilities

• Developing, testing, and deploying customer journeys across platforms.
• Collaborating with stakeholders on global, large-scale projects and aligning plans, deliverables and risks.
• Optimizing performance through A/B testing and monitoring campaign integrity.
• Identifying opportunities for improvement in campaigns, operations, and tooling.
• Building a knowledge portal of best practices and playbooks.

Skills

Lifecycle marketing

CRM platforms

SQL

Attention to detail

Communication skills

Team player

Problem solving

Apple ecosystem familiarity

Education

BA/BS

Tools

Salesforce Marketing Cloud/ExactTarget

Braze

Oracle Responsys

Job description

Position: Journey Builder IV - C ustomer Journey Orchestration

Location: Culver City, California - Hybrid

Duration: Contract - 12 months

Key Qualifications

• 7-10 years of lifecycle marketing experience building and launching acquisition and engagement initiatives
• Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, Oracle Responsys
• High aptitude for logical reasoning and critical thinking. Experience in SQL preferred.
• Exhibit high attention to detail and organization to deliver quality projects in a timely manner
• Innovator who is proactive, thoughtful and resourceful with a willingness to tackle ambiguity and roadblocks.
• Ability to react calmly to curveballs, devise contingency plans, make judgment calls and pivot as needed under pressure in an evolving environment
• Great teammate mentality with strong consideration for impact on partners
• Effective communication skills in all mediums—from slack and email to presentations.
• A passion for our products and services and a deep familiarity with the ecosystem of services and hardware (Mac OS, iOS, Music, iTunes, App Store, Books, Podcasts, Pay, TV, News, Fitness+, One, etc.)
  

Description:

• Developing, testing, and deploying customer journeys. This involves assessing product and strategy objectives, platform capabilities and data needs.
• Collaborating and communicating clearly and effectively with stakeholders given the complexities of global large-scale projects, ensuring that operational plans, deliverables and risks are properly addressed and aligned.
• Optimizing performance through A/B testing to drive incremental growth and overall program improvement. Monitoring campaign performance for operational integrity, and identifying and communicating issues to internal teams.
• Identifying key opportunities of improvement in campaign performance, operational efficiency and processes, and product tooling.
• Building a knowledge portal of best practices and playbooks that serve as a reference and training resource.

Education:

BA/BS preferred, or equivalent work experience

Pay Range:

Pay Range: $70- $75/hour

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.