Job Posting Title LTSS Service Coordinator (Dekalb County, IN)

Elevance Health (Anthem); Indianapolis (IN); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Elevance Health in Indiana seeks a LTSS Service Coordinator to conduct service coordination for a defined caseload, performing assessments and developing a Person Centered Plan with the member and care team. The role involves field visits, collaboration with medical directors, and care rounds to support integrated care across PH/BH/LTSS needs.

The position requires a BA/BS and at least 2 years of social work experience, with travel to client sites and flexibility for office attendance as needed.

Qualifications

• BA/BS degree.
• Minimum of 2 years of experience working with a social work agency.
• Specific education, years, and type of experience may be required based upon state law and contract requirements.
• Travels to worksite and other locations as necessary.

Responsibilities

• Conduct face to face program assessments for identification and coordination of an individual’s waiver and health needs.
• Identify members with potential clinical health care needs and coordinate care with the clinical team.
• Manage non-clinical needs of members to ensure efficient utilization of LTSS.
• Document short and long-term service goals with the member and care team.
• Identify candidates who could benefit from alternative levels of service or other waiver programs.
• Mentor or precept new staff and participate in process improvements.
• Submit utilization/authorization requests with supporting care plan documentation.
• Report critical incidents to state and county agencies as required.
• Assist with appeals, grievances, and state audits.

Skills

Motivational interviewing

Care coordination

Interdisciplinary teamwork

Face-to-face assessments

Communication skills

Education

BA/BS degree

Job description

LTSS Service Coordinator

Anticipated End Date: 2026-10-26

Job Posting Title LTSS Service Coordinator (Dekalb County, IN)

The candidate should reside in Dekalb, Steuben, Noble, or Whitley County, IN.

Field

This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Responsibilities

The LTSS Service Coordinator is responsible for conducting service coordination functions for a defined caseload of individuals in specialized programs. In collaboration with the person supported, facilitates the Person Centered Planning process that documents the member’s preferences, needs and self‑identified goals, including but not limited to conducting assessments, development of a comprehensive Person Centered Support Plan (PCSP) and backup plan, interfacing with Medical Directors and participating in interdisciplinary care rounds to support development of a fully integrated care plan, engaging the member’s circle of support and overall management of the individuals physical health (PH)/behavioral health (BH)/LTSS needs, as required by applicable state law and contract, and federal requirements.

How you will make an Impact

• Responsible for performing face to face program assessments (using various tools with pre‑defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual’s waiver (such as LTSS/IDD), and BH or PH needs.
• Uses tools and pre‑defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high‑risk complications, addresses gaps in care) and coordinates those member’s cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support.
• Manages non‑clinical needs of members with chronic illnesses, co‑comorbidities, and/or disabilities, to ensure cost effective and efficient utilization of long‑term services and supports.
• At the direction of the member, documents their short and long‑term service and support goals in collaboration with the member’s chosen care team that may include, caregivers, family, natural supports, service providers, and physicians.
• Identifies members that would benefit from an alternative level of service or other waiver programs.
• May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives.
• Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.
• Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
• Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.

Minimum Requirements

• BA/BS degree.
• Minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.
• Specific education, years, and type of experience may be required based upon state law and contract requirements.

Preferred Skills, Capabilities and Experiences

• BA/BS degree field of study in health care related field preferred.
• Travels to worksite and other locations as necessary.

Job Level: Non-Management Non-Exempt

Workshift:

Job Family

Job Family: MED > Medical Ops & Support (Non-Licensed)

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our stra

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.