Job Posting - Position Title Medical Secretary - Call Center

St. Luke's Hospital | Our specialty is you; Bethlehem (Northampton County); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Day one benefits

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Zusammenfassung

St. Luke’s Hospital in Bethlehem, PA seeks a friendly, detail-oriented receptionist for the medical office. You will handle a high volume of patient calls and help coordinate appointments, messages, and referrals.

The role requires a high school diploma and prior medical-office experience. You will join a team dedicated to compassionate, patient-centered care and a culture of excellence.

Qualifikationen

• High School Diploma or equivalent required.
• Previous experience in a medical office or hospital setting preferred.
• Excellent communication and organizational skills.

Aufgaben

• Handle 100–200 incoming phone calls daily in a courteous manner.
• Schedule and reschedule patient appointments accurately.
• Take clear messages and route to appropriate staff.
• Collaborate with the healthcare team to support patient care.

Kenntnisse

Customer service

Phone etiquette

Scheduling

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Location : Address

2315 DOUGHERTY FERRY RD

Job Posting

We are dedicated to providing exceptional care to every patient, every time.

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

Position Summary:

Answers 100-200 incoming phone calls daily in a polite and efficient manner. Ensures patient satisfaction by listening and assessing patient needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient messages to appropriate healthcare personnel.Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements:

Education: High School Diploma or equivalent

Experience: Previous experience in a medical office or hospital setting

Benefits for a Better You:

• Day one benefits package

• Pension Plan & 401K

• Competitive compensation

• FSA & HSA options

• PTO programs available

• Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.