Job Center Specialist II

State of Vermont; Springfield (VT); On-site; USD 42,000 - 64,000; Full time

Job summary

The Vermont Department of Labor seeks a compassionate Job Center Specialist II to provide individualized career coaching and detailed case management to help clients reach employment and training goals.

You will assess needs, develop employment and training plans, coordinate supportive services, monitor progress, and link individuals with employers, schools, and community resources, traveling between regional offices as needed.

Qualifications

• Associate's degree or higher in human resources field, public or business administration, or human services fields.
• Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.

Responsibilities

• Provide individualized career coaching and case management services to help customers achieve employment and training goals.
• Assess customer needs, develop employment and training plans, coordinate supportive services, monitor progress, and connect individuals with employers, education providers, and community resources.
• Build relationships with customers while helping them identify strengths, overcome barriers to employment, and achieve meaningful career outcomes.
• Collaborate with partner organizations, represent the Department at workshops and events, and administer workforce program funding with due diligence.

Skills

Career coaching

Case management

Communication

Client relationship building

Education

Associate's degree or higher in human resources/public or business administration/human services

Job description

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The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment, education, training, and career opportunities. We are seeking a compassionate, organized, and results-oriented professional to join our team as a Job Center Specialist II.

As a Job Center Specialist II, you will provide individualized career coaching and case management services to help customers achieve their employment and training goals. Through one-on-one meetings, you will assess customer needs, develop employment and training plans, coordinate supportive services, monitor progress, and connect individuals with employers, education providers, and community resources. You will build strong relationships with customers while helping them identify their strengths, overcome barriers to employment, and achieve meaningful career outcomes.

Success in this role requires balancing direct customer service with community engagement, employer outreach, and accurate case documentation. You will collaborate with partner organizations, represent the Department at workshops, presentations, hiring events, and community activities, and responsibly administer workforce program funding in accordance with program requirements. Strong communication, organization, sound judgment, and the ability to manage a diverse caseload while meeting performance expectations are essential.

We are looking for someone who is committed to providing equitable, person-centered service to both youth and adults and believes everyone deserves the opportunity to succeed.

Occasional travel throughout the assigned service region is required. Applicants must possess a valid driver's license and have access to reliable personal transportation.

Who May Apply

This position, Job Center Specialist II (Job Requisition #55509), is open to all State employees and external applicants. Please note that multiple positions in the same work location may be filled from this job posting.

Interviews clients who are often under significant personal and financial burden, and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS II staff will engage all clients in a manner that exhibits professionalism, sensitivity, fairness, tact and diplomacy, and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location, but there is an expectation for travel between multiple regional locations as assigned by the Department. Will include travel to employers' worksites, schools/technical centers and community partner meetings. May be required to attend evening meetings as assigned by supervisor. Valid driver's license and private means of transportation is required.

Minimum Qualifications

Associate's degree or higher in human resources field, public or business administration, or human services fields.

OR

Two (2) years or more experience in customer service, employment services, human services, human resources, or a closely related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.