JIRA Administrator

Prescient Edge; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with performance bonuses

Comprehensive healthcare benefits

Substantial retirement plan

Career development opportunities

Job summary

Prescient Edge in New York seeks a JIRA Administrator to support a federal government client. The role involves deploying and configuring JIRA as a primary ticketing system to enhance workflow automation and tracking.

Candidates should possess robust experience in JIRA administration, including workflow development, problem solving, and Agile methodologies. A Bachelor's degree or equivalent experience is required, along with the ability to obtain security clearance. The company offers competitive benefits and a positive work environment.

Qualifications

• Configure and manage JIRA as the primary ticketing system.
• Experience with JIRA workflow development and issue tracking.
• Strong analytical skills for system performance enhancements.

Responsibilities

• Deploy and configure JIRA for task tracking and metrics.
• Integrate JIRA with collaboration tools for data sharing.
• Submit JIRA System Implementation & Integration Report.

Skills

JIRA administration

Workflow development

Problem solving

Agile methodologies

Integrations with DevOps tools

Education

Bachelor's degree in IT, Computer Science, or related field

Atlassian Certified JIRA Administrator or ITIL Foundation Certification

Job description

Prescient Edge is seeking a JIRA Administrator to support a federal government client.

Benefits

• A competitive salary with performance bonus opportunities.
• Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
• A substantial retirement plan with no vesting schedule. Career development opportunities, including on-the-job training, tuition reimbursement, and networking.
• A positive work environment where employees are respected, supported, and engaged.

Responsibilities

• Deploy and configure JIRA as the centralized ticketing system for tracking task assignments, deliverables, and performance metrics.
• Integrate JIRA with other collaboration tools, ensuring seamless data sharing and automated status updates.
• Submit the JIRA System Implementation & Integration Report, detailing system setup, integrations, and usage efficiency.

Experience

• Possess the knowledge and capability to configure, manage, and optimize JIRA as the primary ticketing system for Work Order tracking and workflow automation.
• Proficient in JIRA administration, workflow development, permission management, and integrations with DevOps tools.
• Strong problem solving and analytical skills are required to support issue resolution and system performance enhancements.
• Experience in configuring JIRA workflows, managing issue tracking systems, and integrating JIRA with GitLab, Confluence, or other DevOps tools.
• Experience with Agile methodologies, dashboard customization, and service-level agreement (SLA) monitoring is required.

Education

• A Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in JIRA administration.
• Desirable but not required certifications include Atlassian Certified JIRA Administrator or ITIL Foundation Certification.

Security Clearance

• Must be a US citizen and able to obtain a clearance.

EEO Statement

Prescient Edge is an Equal Opportunity Employer (EEO). All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic that is protected by law. We strive to foster equity and inclusion throughout our organization because we believe that diversity of thought is critical for creating a safe and engaging work environment while also enabling the organization’s success.