Jimmy Johns Instore and Delivery Drivers
The Inshopper is responsible for delivering fast, friendly, and accurate customer service while maintaining high standards of food quality, cleanliness, and efficiency. Inshoppers operate point-of-sale (POS) registers, take phone and in-shop orders, prepare sandwiches on the make-line, and maintain a clean and welcoming environment for guests.
Key Responsibilities
- Customer Service & Register Operations:
- Provide enthusiastic, sincere greetings and farewells to customers and engage in suggestive selling.
- Greet in-shop customers immediately and answer phone calls promptly with proper phone etiquette.
- Operate the POS system accurately to take in-shop, pickup, and drive-thru orders.
- Repeat back all orders to verify accuracy and audit bagged orders prior to handing them to customers.
- Learn and master all sandwich builds, portion sizes, and correct ingredient placement.
- Follow strict portion control, including mandatory mayo portioner usage.
- Maintain loud and clear communication on the make-line to ensure fast order processing.
- Sanitation, Safety & Store Maintenance:
- Maintain clean food prep areas.
- Maintain lobby cleanliness, clean tables, empty trash, and keep customer areas clean.
- Adhere strictly to knife safety policies and product shelf-life/quality standards.
- Wear required personal protective equipment, including clean white aprons and gloves when handling food.
Qualifications & Requirements
- General Requirements:
- Positions available for candidates aged 16and older.
- Must learn work rules, brand standards, and pass the required sandwich recipe test.
- Basic arithmetic capabilities for handling cash and register transactions.
Personal Standards & Work Rules:
- Maintain a visible sense of urgency and customer-first focus at all times.
- Full compliance with uniform guidelines (approved Jimmy John's shirt, hat/visor worn straight forward, and dark pants/shorts).
Delivery Drivers
The primary responsibility of a Delivery Driver is to transport food orders to customers within a designated delivery area in a safe, courteous, and timely manner. When not actively making deliveries, drivers work alongside in-shop crew members to take orders, prepare food, and maintain store cleanliness.
Key Responsibilities
- Delivery & Customer Service:
- Deliver orders promptly to addresses within the assigned delivery area while following all traffic laws and driving defensively.
- Inspect items and delivery tickets prior to departure to verify accuracy and product quality.
- Collect customer payments, issue accurate change, and reconcile shift cash/sales with management upon return.
- Navigate local delivery routes efficiently using GPS and geographic knowledge.
- In-Shop Operations:
- Answer store phones, take phone orders, greet in-shop customers, and operate the point-of-sale register.
- Assist on the food line making sandwiches according to standardized recipes, portion sizes, and procedures.
- Execute store cleaning duties, including lobby tables, floors, restrooms, beverage stations, and food prep areas.Assist with shift breakdown, dishwashing, trash disposal, and daily execution checklists.
Qualifications & Requirements
- Age & Driving Record:
- Must be at least 18 years of age.
- Possess a valid driver's license, reliable personal vehicle, current vehicle registration, and valid auto liability insurance.
- Clean driving record subject to a Motor Vehicle Record (MVR) background check.
- Skills & Physical Demands:
- Ability to speak, read, and write fluent English.
- Basic math capabilities for handling cash payments and register operations.
- Ability to stand, walk, bend, reach, and lift up to 50 lbs throughout the work shift.
- Adherence to standard uniform policies, food safety guidelines, and personal hygiene standards.
- Competitive hourly base pay, daily cash tips, and Driver Maintenance Reimbursement (DMR) per delivery.
- Flexible part-time and full-time scheduling across morning, lunch, and evening shifts.