Jiffy Lube Store Manager

Atlantic Coast Enterprises; East Longmeadow (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Generous benefits

Supportive work environment

Job summary

Atlantic Coast Enterprises in East Longmeadow is seeking a Store Manager to lead daily operations at Jiffy Lube. In this role, you will ensure customer and employee satisfaction while promoting profitability through excellent sales and customer service skills.

The ideal candidate is at least 18 years old, has a high school diploma, and possesses strong leadership and organizational abilities. This role offers a dynamic work environment where you can thrive in managing a team and achieving our mission of creating customers for life.

Qualifications

• At least 18 years old.
• Valid driver's license.
• Self-motivated with excellent sales skills.
• Work well under pressure and know how to delegate.
• Ability to effectively resolve complex customer and employee issues.

Responsibilities

• Manage daily operations and staff at the store.
• Develop and shape the future of the automotive business.
• Hire and train staff for various roles.
• Promote guest satisfaction and profitability.

Skills

Sales skills

Customer service skills

Leadership skills

Communication skills

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Atlantic Coast Enterprises

Atlantic Coast Enterprises (ACE) is a full‑service lubrication, fluid, and automotive maintenance center. We offer our customers these services in the cleanest and most professional surroundings possible. Each day we strive to achieve our mission of creating customers for life through fast, friendly, clean, and professional service. We are dedicated to expanding and constantly moving on to new and different challenges. A few short years ago, we were recognized as the franchisee of the year within the Jiffy Lube nationwide network. Everything at ACE is a team effort. We know that without our employees, we wouldn’t be able to grow, improve, or create lifelong customers. This is why we offer competitive compensation, generous benefits, and a supportive and collaborative environment, and we encourage each employee to share their ideas.

A DAY IN THE LIFE OF A STORE MANAGER

In this management role at Jiffy Lube, you wear many hats including keeping our customers happy, our employees happy, and our day‑to‑day business running smoothly. You live our brand as you strive to achieve our mission: "Creating Customers for Life through Fast, Friendly, Clean and Professional Service". Leading by example, you set the tone and make your auto store an enjoyable place to be. You work together with your staff to develop and shape the future of our automotive business. You hire and train the right team members for the right roles. You are patient and know how to bring out the best in your staff. Because you want each employee to be successful, you give constructive feedback, hold them accountable, and encourage their leadership skills by providing coaching, opportunities, and resources. In addition to managing your staff, you also help grow our auto business by utilizing proven tools to promote guest satisfaction and profitability. Your sales and customer service skills are essential! Looking ahead, you plan and track budget forecasting models. You also take the initiative to ask the right questions that lead to innovation, progress, and success. This coupled with your leadership skills and ability to build relationships with employees and customers alike ensures your success as a Store Manager at Jiffy Lube!

QUALIFICATIONS FOR A STORE MANAGER

• At least 18 years old
• High school diploma or equivalent
• Valid driver’s license
• Relevant sales and customer service experience
• Previous leadership experience a plus
• Self‑motivated with excellent sales skills
• Work well under pressure and know how to delegate
• Make customer service a priority
• Ability to effectively resolve complex customer and employee issues in a timely manner
• Present yourself professionally
• Excellent communication and interpersonal skills
• Organized and detail‑oriented
• Passionate about the automotive industry

WORK SCHEDULE

Shifts at our auto store will include a mix of day, evenings up to 8pm only, and weekends.

LOCATION

01028