Jewelry Service & POS Expert

Socket.dev; Augusta (ME); On-site; USD 42,000 - 48,000; Full time

Job summary

Day’s Jewelers in Augusta, ME is seeking a Jewelry Service Consultant to support sales, manage service intake, repairs, engraving, and checkout tasks in our store. This role requires excellent communication and multitasking in a fast-paced environment.

You will handle POS transactions, coordinate repairs with the service team, and ensure customers receive courteous, efficient service. Must have high school diploma and 2+ years of retail experience; JA/DCA/GIA certifications are a plus.

Qualifications

• High School Diploma or GED required.
• Two+ years’ experience in a retail customer-service-related role.
• JA, DCA, and GIA Certifications preferred.

Responsibilities

• Assist sales in POS transactions and service-related tasks.
• Coordinate jewelry repairs, engraving, and battery replacement.
• Manage service intake, tracking, and communication with customers.
• Prepare items for shipment and handle proper packaging.

Skills

Customer service

Jewelry experience

Education

High School Diploma or GED

JA, DCA, and GIA Certifications

Job description

Day’s Jewelers in Augusta, ME is seeking a Jewelry Service Consultant to support sales, manage service intake, repairs, engraving, and checkout tasks in our store. This role requires excellent communication and multitasking in a fast-paced environment.

You will handle POS transactions, coordinate repairs with the service team, and ensure customers receive courteous, efficient service. Must have high school diploma and 2+ years of retail experience; JA/DCA/GIA certifications are a plus.