JEWELRY/SALES SPECIALIST

Kroger; Caldwell (ID); On-site; USD 19,000 - 28,000; Full time

Job summary

The Kroger Co. is seeking a Fred Meyer Jewelers sales professional in Caldwell, ID. You will welcome customers, build relationships, and provide a fine jewelry experience that is approachable, special and lasting. Training on sales techniques, product knowledge, and clienteling will be provided to help you succeed.

Role emphasizes customer-first service, achieving personal sales targets, and teamwork to meet store goals while maintaining store standards and safety.

Qualifications

• Sales, retail and/or jewelry experience.
• Minimum 18 years of age.
• Commitment to excellence and guest satisfaction.
• Ability to pass drug test and maintain confidentiality.

Responsibilities

• Deliver excellent customer service and model customer-first behavior.
• Achieve personal sales targets and promote credit/extended protection plans.
• Promote Diamond Parties and special events with every customer.
• Collaborate with teammates to meet store goals and improve performance.
• Engage in clienteling to build lasting customer relationships.
• Provide product knowledge and help customers select jewelry pieces.
• Operate POS and process payments or credits.
• Attend monthly meetings and follow merchandising plans.
• Maintain store cleanliness and display standards.
• Protect safety and security per Loss Prevention policies.
• Assist with inventory, case counts, and receiving procedures.

Skills

Retail sales

Jewelry knowledge

Customer service

Clienteling

Team collaboration

Education

High school diploma or GED

Job description

Position Summary

Fred Meyer Jewelers sales professionals are welcoming, friendly, understanding, caring, dynamic, driven, and creative individuals who believe what they are doing every day makes a difference in achieving the same, ideal customer experience. Sales professionals achieve personal sales targets by turning every one of our customers life's meaningful moments into a celebration worth remembering by offering a fine jewelry experience that is approachable, special and lasting. Our sales professionals engage customers in such a manner as to create a desire for and make our products as relevant, exciting and accessible to as many people as possible every day. We provide training on sales techniques, product knowledge, and skills to help you, our sales professionals, be successful and create a refreshing and uplifting shopping experience for our customers.Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Essential Job Functions

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Achieve personal targets that drive sales (e.g., credit applications and protection plan attachment rates)
• Promote Diamond Parties and special events with every customer
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance
• Foster life-long emotional connections with customers by clienteling
• Provide product knowledge, features and benefits to all customers when presenting merchandise
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Attend required monthly meetings
• Operate point of sale (POS) and take payment or obtain credit authorization
• Inspect and clean customers' jewelry
• Provide estimates for jewelry and watch repairs
• Perform watch battery replacements and watch band adjustments
• Follow receiving and processing procedures
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures
• Participate in the inventory process
• Complete case counts
• Maintain flexibility to work any shift, including weekends, holidays and overtime
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Desired Previous Job Experience

• Sales, retail and/or jewelry experience

Minimum Position Qualifications/Education

• High school diploma or general education degree (GED)
• Commitment to excellence, desire to grow and ability to provide refreshing shopping experience
• Goal oriented and sales driven and passion to succeed
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail