JD Associate - Holyoke Mall, Holyoke, MA

Finish Line; Holyoke (MA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Career Growth

Dynamic Environment

DE&I Initiatives

Job summary

The Finish Line, Inc. is seeking an Associate to support daily store operations and deliver exceptional customer experiences in Holyoke, MA. You will help drive sales through attentive service, merchandising, and teamwork.

This role requires flexibility to work mornings, days, and nights, including weekends and holidays, with a friendly, energy-rich environment and opportunities for growth within a fast-paced retail setting.

Qualifications

• Experience in retail or similar role; track record of satisfying customers.
• Customer-centric attitude with a passion for delivering outstanding service.
• Strong interpersonal and communication skills to work in a fast-paced environment.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs and resolving issues.
• Sales & Performance: Drive store sales and profitability through merchandise management and promotions.
• Operational Excellence: Handle inventory, merchandising, shipments, and store maintenance while following policies and safety rules.
• Team Collaboration: Work with team to achieve sales and operational goals; adhere to store policies.
• Additional duties and projects as required.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Tech-savvy

Tools

POS systems

Job description

At JD Finish Line, we’re not just selling products; we’re creating experiences. Our retail stores are a vibrant reflection of our brand’s passion for innovation and customer service. We’re on the lookout for talented associates to be a part of our team and drive excellence in every customer interaction.

Position Title:

Associate

Job Summary:

As an Associate, you will be responsible for assisting with daily operations and delivering exceptional customer experiences. You’ll have the ability to shape the store’s success and contribute to our company’s growth.

Why Join Us?

• Competitive Pay & Benefits: Enjoy a comprehensive compensation package including retirement plans and employee discounts.

• Career Growth: We’re committed to your professional development and offer opportunities for career advancement within our growing company.

• Dynamic Environment: Be part of a vibrant team in a fast-paced and rewarding work environment.

• DE&I Initiatives: Our commitment to Diversity & Inclusion is louder than words. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.

Key Responsibilities:

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.

• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.

• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.

• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.

• Additional duties and projects as required.

Qualifications:

• Experience: Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.

• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.

• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Positive attitude, reliability, and a strong work ethic.

• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.

• Tech-Savvy: Basic math skills and familiarity with POS systems.

Minimum Requirements:

• A set, weekly availability, including a mix of mornings, days, and nights, based on business needs.

• Availability to work on weekends and holidays as required.

• Consistent punctuality and regular attendance in line with the company’s policies.

• Clear spoken English to effectively communicate with customers.

• Proficiency in reading, writing, and basic math in English to handle business tasks and understand sales reports.

Physical Demands:

• Requires prolonged standing approximately four to 14 hours per day.

• Requires stooping and kneeling to place merchandise on customer’s feet as well as reaching and pulling to obtain or stock merchandise on storage racks.

• May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale.

• Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher.

• Must have good vision, including color differentiation.

• The work environment for this position is a moderately noisy retail setting.

The minimum requirements and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (and/or as otherwise required by law, including for pregnancy and religious practices). Must be at least 18 years or older. (Individuals 16 years or older may be eligible for hire in the following locations: AL, AZ, AR, CO, FL, GA, ID, IN, KS, KY, MD, ME, MN, MO, NC, NV, NH, NM, OH, OK, RI, SC, TN, TX, VA, WI, WY).

Compensation: Store Associate pay range: $15.00 - $15.00 per hour. This role will be eligible for the company 401K plan.

This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement:

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.