Janitorial Services Manager (Retail)

Triad Service Solutions; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Triad Service Solutions in Cincinnati, OH is seeking a highly motivated Janitorial Services Manager to lead a team of 8+ employees and maintain cleaning standards across facilities.

You will work hands-on with staff, supervise onboarding, and perform performance evaluations while ensuring client satisfaction and efficient use of supplies and labor budgets. The role demands strong leadership and reliability.

Qualifications

• Leadership to guide a team of cleaners and deliver results.
• Strong attendance and punctuality to meet schedules and client needs.
• Dependability in following instructions, meeting deadlines, and maintaining quality.
• Knowledge of safety procedures and secure operation of cleaning equipment.

Responsibilities

• Supervise 8+ housekeeping employees and coordinate daily cleaning tasks.
• Onboard and train new custodians and provide guidance as needed.
• Conduct performance evaluations and implement corrective actions when required.
• Ensure quality inspections are met using QA systems and client standards.
• Manage staffing levels based on client requirements and communicate with HR/management.

Skills

Leadership

Attendance & punctuality

Dependability

Safety & security

Job description

We're looking for a highly motivated, experienced Janitorial Services Manager to lead a team of 8+ employees while also working alongside the team to maintain cleaning standards and ensure daily operational excellence.

Essential Job Duties and Responsibilities:

• Cleans surfaces, public areas, elevators, escalators, seating areas, tables, windows, railings, floors, and restrooms
• Removal of trash can liners
• Cleans and polishes lighting fixtures, marble surfaces, and trim
• Sweeps, mops, scrubs, waxes, and polishes floor
• Spot cleans rugs, carpets, and upholstered furniture
• Dust furniture and equipment
• Washes windows, door panels, and sills
• Empties and cleans ashtrays
• Transports trash and waste to disposal area
• Replenishes bathroom supplies
• Replaces light bulbs
• Delivers messages
• Transports small equipment or tools
• Use of automatic scrubbers, vacuums, and carpet extractors
• Daily use of quality assurance systems or programs
• Other duties may be assigned

Managerial Responsibilities:

• Supervises 8 or more housekeeping employees
• Onboarding and training new custodians
• Counseling and coaching direct reports, may include following disciplinary steps
• Performance evaluations for direct reports
• Ensuring quality inspections are met, including but not limited to, using quality assurance systems or programs
• Ensuring adequate staffing based on client needs and reporting needs to HR or management
• Reviewing, correcting and approving employee timekeeping records
• Building and maintaining relationships with clients
• Managing the budget for supplies, labor hours, and other business expenses
• Daily verbal and written client and employee communication
• Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership- Effectively lead a team of 8+ cleaners, and model company core values while also working alongside employees and providing training.
• Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Safety and Security- Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.