Janitorial Event Manager

ABM Industries; Atlanta (GA); On-site; USD 65,000 - 70,000; Full time

Job summary

A nationwide facilities management company is seeking an Event Manager to oversee on-site event operations. Responsibilities include managing diverse teams, ensuring client satisfaction, and maintaining financial objectives within budget. The candidate must possess excellent organization skills, be flexible to meet urgent requests, and have a background in the sports or entertainment sectors. This role requires strong communication and financial acumen, along with technical proficiency in relevant applications.

Benefits

Participation in incentive or bonus program

Qualifications

• A passion for serving others and helping others to succeed.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Prior management or supervisor experience in sports and/or entertainment fields.

Responsibilities

• Lead diverse teams and manage event operations for client satisfaction.
• Maintain close relationships with customers and assess contract requirements.
• Develop work plans for timely, cost-effective service delivery.

Skills

Excellent personal organization skills

Excellent follow-up and an eye for detail

Technical savvy with MS Office

Excellent verbal and written business communication skills

Job description

The Event Manager is a position that will require the selected candidate to work events and post events as needed. This will include weekends and holidays. An ABM Onsite Event Operations Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

This position will require the selected candidate to work events and post events as needed. This will include weekends and holidays. Your Availability must be flexible.

Compensation

$65-70k annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Position Requirements

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.

Preferred Knowledge/Experience

• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.

Project Management & Client Relations

• Assess contract requirements and develop work plans to provide services in a timely, cost‑effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met.
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change in service and plan for future customer needs.
• Provide customers with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve pending complaints/feedback with the customer.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action.
• Participates with other ABM management in regular meetings and calls to review project‑specific issues and develop recommendations.
• Operates with a high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Employee Relations and Supervision

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources to meet training and development needs.
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationships with local labor unions.

Sales and Marketing

• Develop and maintain a solid relationship with customer and be the face of ABM for the customer.
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).

Financial

• Inventory control to ensure labor and supplies are within budget.
• Report accidents and property damage in an accurate and timely manner.

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