Janitorial Area Manager - Ann Arbor, MI

RNA Facilities Management; Ann Arbor (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive Pay

Job summary

RNA Facilities Management in Ann Arbor, MI is seeking an Operations Full Time Manager to lead daily custodial operations across multiple facilities, ensuring high standards of cleanliness, safety and client satisfaction. The role requires coaching staff, scheduling, training, quality inspections, and strong communication with clients and internal teams.

75% travel within the assigned territory is expected; a valid driver's license and reliable transportation are required.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years management and supervisory experience in related field.
• A valid U.S. Driver’s License and have an acceptable driving record.
• Reliable transportation for business travel purposes.
• Experience with, and knowledge of, cleaning processes and equipment.
• Able to drive to multiple locations in a single day.
• Self-motivated with a strong ability to prioritize and accomplish multiple tasks.
• Excellent time management skills with a proven ability to meet deadlines.
• Able to maintain high-quality interpersonal relationships.
• Excellent interpersonal skills and strong verbal and written communication skills.
• Professional, detail oriented, organized, dependable, trustworthy, and ethical.
• Willing to work weekends and be flexible with your schedule.
• Accessible to our customers, after hours, weekends, holidays and in emergency situations.
• Able to work independently, with minimal supervision.
• General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Authorized to work in the U.S. – We Use E-Verify

Responsibilities

• Plan, participate in, and oversee the work of all custodial staff, by maintaining a high standard of safety, cleanliness, and efficiency.
• Establish and administers work schedules and procedures for the regular, ongoing custodial care based on customer requirements, within specified periods.
• Provide training for new hires and remedial training for current employees in proper custodial procedures including promoting best cleaning practices.
• Supervise, lead, motivate, and develop employees within assigned duties to include evaluating the performance of assigned staff on a regular basis.
• Maintain and manage scheduling and training of custodial staff to include covering shifts as needed and monitoring and approving timekeeping records of assigned staff.
• Ensure employees have necessary equipment and supplies to carry out their tasks by maintaining an appropriate inventory , reviewing equipment reports to ensure proper operation and reporting the need for repairs, and transporting/delivering supplies as needed.
• Conduct routine inspections of client facilities by physically walking entire building externally and internally for quality control checks to ensure all standard requirements for cleanliness are met and consult with direct supervisor to develop improvement action plan as needed and implement corrective action when necessary.
• Respond promptly to customer complaints, requests, and issues, documenting the issue and following up with resolution.
• Meet with facility leads on regular basis to discuss any building issues or concerns.
• Ensure team members have a clear understanding of the customer requirements and expectations.
• Communicate company initiatives, procedures, and directions to team members in a timely manner.
• Ensure Health and Safety requirements are followed and maintained and report s any issues or employee injuries to direct supervisor and s afety m anager.
• Assist with account start-ups under the guidance of Director of Operations.
• Contribute to cleaning teams efforts and the clients’ goals and objectives.
• Communicate regularly, direct concerns, feedback, questions, and reports to manager .
• Maintain a professional working relationships with co-workers and clients regarding building issues and needs, project status, follow up of work orders, etc.
• Ensure compliance of laws and procedures of RNA Facilities Management.
• Model non-discriminatory practices in all work-related activities.
• Travel to and from client buildings as assigned.
• Manage special project work as requested.
• Attend training sessions as required.
• Maintain a pattern of prompt and regular attendance.
• Perform other duties as assigned to meet the needs of the business.

Skills

Leadership

Time management

Communication

Organizational skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

OPERATIONS Full Time Manager Ann Arbor, MI, US

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary: $65,000.00 Annually

Who We Are

Since 1991 RNA Facilities Management has offered high-quality janitorial services, facility maintenance & engineering, school bus transportation, snow & ice removal, painting, and landscaping services. As a member of the U.S. Green Building Association, RNA takes a holistic approach to cleaning and maintaining facilities. We have been redefining what it means to be clean with our ‘RNA Quality Standard.’ This unique approach combines efficient and effective cleaning methods that we have honed over three decades, always striving to surpass our client’s expectations.

What You Will Be Doing

As a Janitorial Area Manager with RNA Facilities Management, you will oversee daily custodial operations across multiple facilities to ensure exceptional standards of cleanliness, safety, and customer satisfaction. In this role, leadership plays a central part as you train, coach, and evaluate staff while also managing schedules, inventory, and timekeeping. Regular building inspections help you maintain strong quality control, address issues proactively, and support continuous improvement. You also serve as a key point of contact for clients, responding quickly to concerns and ensuring full alignment with company procedures, health and safety requirements, and operational goals. Frequent travel throughout your assigned territory is essential as you support teams, manage projects, and meet customer needs.

• Plan, participate in, and oversee the work of all custodial staff, by maintaining a high standard of safety, cleanliness, and efficiency.
• Establish and administers work schedules and procedures for the regular, ongoing custodial care based on customer requirements, within specified periods.
• Provide training for new hires and remedial training for current employees in proper custodial procedures including promoting best cleaning practices.
• Supervise, lead, motivate, and develop employees within assigned duties to include evaluating the performance of assigned staff on a regular basis.
• Maintain and manage scheduling and training of custodial staff to include covering shifts as needed and monitoring and approving timekeeping records of assigned staff.
• Ensure employees have necessary equipment and supplies to carry out their tasks by maintaining an appropriate inventory , reviewing equipment reports to ensure proper operation and reporting the need for repairs, and transporting/delivering supplies as needed.
• Conduct routine inspections of client facilities by physically walking entire building externally and internally for quality control checks to ensure all standard requirements for cleanliness are met and consult with direct supervisor to develop improvement action plan as needed and implement corrective action when necessary.
• Respond promptly to customer complaints, requests, and issues, documenting the issue and following up with resolution.
• Meet with facility leads on regular basis to discuss any building issues or concerns.
• Ensure team members have a clear understanding of the customer requirements and expectations.
• Communicate company initiatives, procedures, and directions to team members in a timely manner.
• Ensure Health and Safety requirements are followed and maintained and report s any issues or employee injuries to direct supervisor and s afety m anager.
• Assist with account start-ups under the guidance of Director of Operations.
• Contribute to cleaning teams efforts and the clients’ goals and objectives.
• Communicate regularly, direct concerns, feedback, questions, and reports to manager .
• Maintain a professional working relationships with co-workers and clients regarding building issues and needs, project status, follow up of work orders, etc.
• Ensure compliance of laws and procedures of RNA Facilities Management.
• Model non-discriminatory practices in all work-related activities.
• Travel to and from client buildings as assigned.
• Manage special project work as requested.
• Attend training sessions as required.
• Maintain a pattern of prompt and regular attendance.
• Perform other duties as assigned to meet the needs of the business.

Janitorial Area Manager Qualifications & Requirements

• High School Diploma or equivalent. (Required)
• Minimum 3 years management and supervisory experience in related field, preferably facilities account management. (Required)
• A valid U.S. Driver’s License and have an acceptable driving record . (Required)
• Reliable transportation for business travel purposes. (Required)
• Experience with, and knowledge of, cleaning processes and equipment. (Required)
• Able to drive to multiple locations in a single day.
• Self-motivated with a strong ability to prioritize and accomplish multiple tasks/projects.
• Excellent time management skills with a proven ability to meet deadlines.
• Able to maintain high-quality interpersonal relationships.
• Excellent interpersonal skills and strong verbal and written communication skills.
• Professional, detail oriented , organized, dependable, trustworthy, and ethical .
• Willing to work weekends and be flexible with your schedule.
• Accessible to our customers, after hours, weekends, holidays and in emergency situations .
• Able to work independently, with minimal supervision.
• General ability with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Authorized to work in the U.S. – We Use E-Verify

Travel

75% of travel by vehicle to assigned geographic area.

• Competitive Pay

RNA Facilities Management is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of RNA Facilities Management to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. RNA Facilities Management also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985