JANITORIAL ACCOUNT MANAGER - CINCINNATI

Bluechip Pros; Cincinnati, Northern (OH, KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Blue Chip Pros in Cincinnati leads commercial cleaning initiatives across multiple facilities, overseeing daily operations, staffing, safety, and client satisfaction. This role drives payroll accuracy, budget adherence, and onboarding for new hires, ensuring seamless service delivery.

The ideal candidate manages schedules, conducts regular site audits, enforces safety protocols, and partners with HR to address personnel matters, while coordinating with finance on cost controls.

Qualifications

• Experience supervising cleaning staff and ensuring client satisfaction.
• Ability to manage budgets, payroll, and regional calls.
• Knowledge of safety training and OSHA guidelines.

Responsibilities

• Develop schedules and assign resources for cleaning services.
• Onboard new hires and train them on timekeeping systems.
• Monitor equipment maintenance and inventory by location.
• Conduct location audits and report findings to regional management.
• Enforce safety inspections and incident reporting.
• Coordinate budget and payroll reporting; communicate with HR and finance.

Skills

Leadership

Payroll

Budgeting

Recruitment

Onboarding

Safety compliance

Quality control

Vendor coordination

Job description

Blue Chip Pros is a leading commercial cleaning business dedicated to the highest standards of quality and integrity. We specialize in customizing our services to your facility's needs. Our clients include commercial office buildings, banks, schools, corporate headquarters, branch offices, industrial facilities, medical facilities as well as major department store chains located throughout the United States.

PRINCIPLE DUTIES:

Leadership

• Monitor the daily performance of staff to ensure the team is meeting/exceeding client expectations.
• Communicate consistently with direct reports to resolve concerns in a timely manner.
• Ensure direct reports and clients have functional location schedules two weeks in advance.
• Enforce proper uniform attire for all employees daily.
• Establish schedules, work goals and methods for providing cleaning services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly utilizing staff input.
• Partner with HR to handle employee issues.
• Identify high performers for potential leadership opportunities.

Payroll & Budget

• Review budget and payroll reports to track financial results on a daily basis.
• Monitor punches and attendance for accuracy and consistently and address manual punches; monitor attendance daily.
• Attend and participate on weekly Regional calls, reviewing personal performance.
• Consistently use EPay to maintain business continuity:
  • Prohibit manual punches.
  • Terminate employees in the system within the first week of separating from company.
  • Salaried employees must enter their time into Blue Force weekly.
  • Minimize exception clocking’s by providing ongoing employee training.

Recruitment & Onboarding

• Anticipate hiring needs and keep job postings current within 5 days, withdraw old postings with HR assistance ([e-mail]).
• Develop and execute a recruitment strategy for each area/location.
• Email all background check requests to [e-mail].
• Process new hire paperwork for new hires per the processes established by HR.
• Onboard new hires on their first day:
  • Review their role responsibilities.
  • Train them how to use the timekeeping system.
  • Present company policies, procedures, and code of conduct.
  • Safety training.

Supplies & Maintenance

• Ensure uniforms are ordered and delivered to new hires by their first week.
• Order supplies in advance and anticipate orders within budgets monthly.
• Submit equipment repairs in a timely manner to Bill Faulhaber, Central expenses to Expense @bluechip-pros.com, and Operations VP once Regional Manager reviews and approves.
• Perform preventative maintenance of equipment to keep in prime working condition.
• Maintain equipment inventory by location.

Monitoring & Evaluation

• Maintain a consistent visitation schedule for your location audits and communicate plan to the Regional Manager and VP of Operations via email.
• Provide daily status updates with successes and areas of concern to the Regional Manager; create action plans to address concerns.
• Conduct consistent quality control audits at each location and immediately address any issues that are uncovered in audits.
• Address customer call outs/notifications within 24 hours and develop a plan of action to address those needs.

Safety

• Oversee OSHA required safety trainings at your locations.
• Ensure that Supervisors are performing weekly informal safety inspections and monthly formal safety inspections.
• Work with safety, security, and clients to reporting potential problem areas.
• Create and monitor safety exposure plans at each site and ensure they’re current.
• Assure all SDS sheets and manuals are in the janitorial closets.
• Report all incident/ accident reports Immediately.

Mall Accounts

• Maintain 100% utilization of approved budgets hours per week
• Ensure Overtime is restricted to Mallapproved hours in advance and communicate back to the CFO, VP of Operations, and the Accounts Receivable Manager.
• Communicate changes to budgeted hours by any center to the CFO, VP of Operations, and the Account Receivable Manager.

New Business

• Encourage the team to seek out future business opportunities and submit tracker weekly; strive for two conversations weekly that may lead to future business.
• Sell out of scope work at current client sites

While performing the duties of this Job, the employee may be exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The employee may occasionally be exposed to wet and/or humid conditions. The noise level in some work environments may be frequently loud.

Other

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion to add to or change the duties of the position at any time.

BlueChip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If accommodations are needed during the application process, please contact [e-mail].