J.P. Morgan Wealth Management - Client Service Leader

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX is seeking a Client Service Leader for the Wealth Management Client Service Center.

You will directly manage a team of Registered Representatives and guide them to deliver exceptional service to clients across Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. You will foster a productive, inclusive culture, mentor staff, handle escalations, supervise licensing compliance, and partner across the enterprise to protect clients and the

Qualifications

• 3+ years of financial services or brokerage experience.
• Knowledge of IRAs, managed accounts, and employee benefit programs.
• FINRA Series 7, 63 required with multi-state registration.
• FINRA Series 9/10 required or must obtain within 90 days.
• Excellent communication and professional presentation.

Responsibilities

• Create an outstanding employee experience and a winning culture.
• Manage day-to-day employee activities, including coaching, timekeeping, performance management.
• Develop employees through effective coaching and career development conversations.
• Recruit and onboard new team members.
• Schedule strategically and manage the floor tactically to meet service levels.
• Speak with clients and handle escalations.
• Conduct call observations to review the quality of service provided.
• Resolve problems, conduct research, and address complaints.
• Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks.
• Foster and develop partnerships across the enterprise.
• Maintain an effective risk and controls environment by exercising sound judgment to protect our firm and clients.

Skills

Leadership

Communication

Time management

Risk management

Interpersonal skills

Coaching

Influencing

Tools

FINRA Series 7

FINRA Series 63

FINRA Series 9/10

State registrations

Job description

The J.P. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform. We focus on delivering quality interactions, serving a variety of unique types of accounts and client segments including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.

As a Client Service Leader within the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guide team members in making wise investment decisions. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve. Your leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.

Job Responsibilities

• Create an outstanding employee experience and a winning culture, resulting in a place where people are excited to come to work every day
• Manage day-to-day employee activities, including coaching, timekeeping, performance management, recognition, and conducting disciplinary action when needed
• Develop employees through effective coaching and career development conversations
• Recruit and onboard new team members
• Schedule strategically and manage the floor tactically to meet service levels
• Speak with clients and handle escalations
• Conduct call observations to review the quality of service provided
• Resolve problems, conduct research, and address complaints
• Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks
• Foster and develop partnerships across the enterprise
• Maintain an effective risk and controls environment by exercising sound judgment to protect our firm and clients

Operating hours: Our current target operating hours are Monday – Friday, 7 a.m. – 8 p.m. CST and Saturday, 7 a.m. – 5 p.m. CST.

Required qualifications, capabilities, and skills

• 3 + years of financial services or brokerage experience
• Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required
• FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories
• FINRA Series 9/10 (or equivalent), required or must obtain within 90 days of employment
• Experience with networking, partnering, and influencing leaders in various parts of the organization in order to move the business forward
• Effectively manage multiple priorities in a fast-paced environment; adaptive to change
• Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s)
• Excellent communication skills, highly professional and experienced in creating and presenting information

Preferred qualifications, capabilities, and skills

• 1 or more years of leading people in the brokerage industry preferred
• Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level
• Ability to embrace change and effectively guide employees through shifts in business needs or priorities