IWA Onsite Lead Administrator

Cognizant; Chicago (IL); Hybrid; USD 114,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring an IWA Onsite Lead Administrator in Chicago for a hybrid role. You will provide end-to-end administration of IBM Workload Automation (IWA/TWS), manage incidents during US business hours, and coordinate with multiple teams to keep batch processing on schedule.

The role involves hands-on configuration, monitoring, troubleshooting, and driving continuous improvement. You will collaborate with application owners and stakeholders, lead major incident response, and contribute to

Responsibilities

• Provide end-to-end Administration support for IBM Workload Automation (IWA/TWS) environments, ensuring stable, reliable, and uninterrupted batch processing operations.
• Act as the primary IWA lead during US business hours, taking ownership of incident management, service requests, escalations, and critical production support activities.
• Perform hands-on administration and configuration of IWA/TWS components, including jobs, job streams, calendars, dependencies, event rules, workstations, and workload scheduling processes.
• Monitor workload execution, troubleshoot job failures, perform root cause analysis, and implement preventive actions to improve platform stability and service quality.
• Collaborate with McDonald's IWA leads, application owners, and business stakeholders to understand pain points, provide technical recommendations, and drive continuous service improvements.
• Lead resolution of major incidents (P1/P2) and coordinate with application, infrastructure, database, middleware, and vendor teams to ensure timely recovery and communication.
• Drive proactive governance and stakeholder engagement through operational reviews, service metrics, improvement roadmaps, enhancement backlogs, and regular status communications.
• Identify and implement continuous improvement, automation, and optimization opportunities while partnering with architects and SMEs to enhance IWA platform performance, reliability, and stakeholder confidence.

Job description

IWA Onsite Lead Administrator

Chicago IL / Hybrid

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

In this role, below are the major R&R for the technical scope of activities.

• 1. Provide end-to-end Administration support for IBM Workload Automation (IWA/TWS) environments, ensuring stable, reliable, and uninterrupted batch processing operations.
• 2. Act as the primary IWA lead during US business hours, taking ownership of incident management, service requests, escalations, and critical production support activities.
• 3. Perform hands‑on administration and configuration of IWA/TWS components, including jobs, job streams, calendars, dependencies, event rules, workstations, and workload scheduling processes.
• 4. Monitor workload execution, troubleshoot job failures, perform root cause analysis, and implement preventive actions to improve platform stability and service quality.
• 5. Collaborate with McDonald's IWA leads, application owners, and business stakeholders to understand pain points, provide technical recommendations, and drive continuous service improvements.
• 6. Lead resolution of major incidents (P1/P2) and coordinate with application, infrastructure, database, middleware, and vendor teams to ensure timely recovery and communication.
• 7. Drive proactive governance and stakeholder engagement through operational reviews, service metrics, improvement roadmaps, enhancement backlogs, and regular status communications.
• 8. Identify and implement continuous improvement, automation, and optimization opportunities while partnering with architects and SMEs to enhance IWA platform performance, reliability, and stakeholder confidence.

The Salary for this position will be 114,000 and 130000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.