IVR Test Engineer - REMOTE

PTP; Austin (TX); Remote; USD 80,000 - 120,000; Full time

Job summary

PTP, a vibrant system integrator, seeks an IVR Test Engineer to elevate customer experience through precise testing and QA integration. This position offers the opportunity to make impactful contributions while embracing a collaborative and diverse work environment focused on growth and excellence.

Qualifications

• Strong testing background and familiarity with QA best practices.
• Experience in writing and executing test plans and cases.
• Skills in test automation tools like Cyara and Selenium.

Responsibilities

• Conduct testing to achieve comprehensive testing of IVR applications.
• Mentor team members on QA best practices.
• Develop and automate testing scripts to improve processes.

Skills

QA strategies

Test automation

QA mentoring

Tools

Cyara

Junit

JMeter

Selenium

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Provide testing using best practices to achieve more “complete” testing of a large scale IVR application
• Help mentor team in QA best practices
• Identify areas for automation and write automation scripts
• IVR application and environment operations
• IVR test planning and test sets
• Executing and tracking functionality tests by voice and other methods
• Improve test documentation and auditing practices

Requirements

• Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
• Familiarity with:
  • Test automation (e.g., Cyara)
  • Junit
  • JMeter
  • Selenium

Desired Experience

• IVR application familiarity (speech & DTMF systems)
• Any experience with major Asian or European languages useful
• Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
• J2EE (Java, Servlets, JSP, EJB, JSF)
• Tomcat