ITSM Quality Control Lead – Government Sector

AT&T; Chantilly (VA); On-site; USD 79,300 - 203,199; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Employee discounts on AT&T plans

Job summary

AT&T is seeking a Quality Control Lead in Chantilly, Virginia, to support mission-critical IT services for Intelligence Sector customers. This role entails translating operational data into actionable insights, driving process improvements, and ensuring compliance with ITSM processes. Applicants should have at least 10 years of relevant experience, strong analytical skills, and effective communication abilities. The position offers significant benefits, including medical coverage and paid time off, with a salary range between $79,300 - $203,199.

Qualifications

• 10+ years of experience in related IT services.
• Proven ability to convert operational data into insights.
• Experience with IT service operations and management.
• Ability to document findings and drive corrective actions.

Responsibilities

• Translate operational data into actionable insights.
• Monitor SLA performance and drive resolution.
• Conduct root cause analysis for incidents.
• Maintain audit-ready quality posture.
• Produce quality reports and communicate findings.

Skills

Strong analytical skills

Working knowledge of ITSM processes

Experience conducting audits

Building dashboards and executive reporting

Strong communication skills

Ability to manage multiple priorities

Independent work capability

Education

Doctorate and 3 years or equivalent

Tools

ITSM tools

BI/reporting tools

Job description

AT&T is seeking a Quality Control Lead in Chantilly, Virginia, to support mission-critical IT services for Intelligence Sector customers. This role entails translating operational data into actionable insights, driving process improvements, and ensuring compliance with ITSM processes. Applicants should have at least 10 years of relevant experience, strong analytical skills, and effective communication abilities. The position offers significant benefits, including medical coverage and paid time off, with a salary range between $79,300 - $203,199.