ITSM Platform Administrator

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K with company matching

Paid holidays

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ITSM Platform Administrator to support the government customer in Washington, DC. The role focuses on administering and improving the enterprise ITSM platform (ServiceNow or equivalent) with ITIL 4 practices and growing automation and AI-enabled capabilities.

The position is hybrid, requires 2 days onsite, and requires the ability to obtain Public Trust clearance. A strong benefits package accompanies this opportunity.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Minimum of 5 years administering an enterprise ITSM platform, preferably ServiceNow.
• Working knowledge of ITIL 4 practices and ITSM configuration, workflow design, and reporting.
• Familiarity integrating ITSM with monitoring, CMDB discovery, and security tooling.
• Strong troubleshooting, documentation, and stakeholder communication.

Responsibilities

• Administer the enterprise ITSM platform (ServiceNow or equivalent) including configuration and access management.
• Support incident, problem, change, CMDB, and knowledge management modules with ITIL 4 alignment.
• Configure integrations between ITSM, infrastructure, monitoring, and security tooling.
• Develop and maintain reports and dashboards reflecting SLA/OLA performance.
• Support platform upgrades, patches, testing, and vendor coordination.
• Govern automation and AI-enabled features within change control guardrails.
• Maintain platform documentation and administrator runbooks.
• Provide Tier 2/3 support for platform-related incidents and requests.

Skills

Troubleshooting

Documentation

Stakeholder communication

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Performance Analytics

IntegrationHub

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an ITSM Platform Administrator to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 2 days onsite.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Solutions (KITS) is seeking an experienced ITSM Platform Administrator with a minimum of 5 years of experience to administer and continuously improve the customer's enterprise IT service management platform (ServiceNow or equivalent). The ideal candidate has strong hands-on ServiceNow administration experience, understands ITIL 4-aligned service management processes, and is comfortable supporting an expanding set of automation and AI-enabled platform capabilities within a federal security and change management framework.

The ITSM Platform Administrator will be responsible for administering the enterprise ITSM platform, supporting incident, problem, change, configuration, and knowledge management modules, and maintaining integrations between the ITSM platform and infrastructure, monitoring, and security tooling.

Key Responsibilities Include But Are Not Limited To

• Administer the enterprise ITSM platform (ServiceNow or equivalent), including instance configuration, user/group and access management, workflow design, and catalog administration.
• Support incident, problem, change, configuration (CMDB), and knowledge management modules, ensuring data quality and process alignment with ITIL 4 practices.
• Configure and maintain integrations between the ITSM platform and infrastructure, monitoring, and security tooling to support end-to-end visibility.
• Build and maintain operational and management reports/dashboards (e.g., ServiceNow Performance Analytics) reflecting SLA/OLA performance and platform health.
• Support platform upgrades, patch releases, and testing cycles, coordinating with vendor and internal stakeholders.
• Administer and govern emerging automation and AI-assisted platform features (e.g., agentic workflows, automated ticket routing/triage) within established guardrails and change control.
• Maintain platform documentation, configuration standards, and administrator runbooks.
• Support audit, security assessment, and continuous monitoring (ConMon) activities related to the ITSM platform in accordance with NIST SP 800-53.
• Provide Tier 2/3 support for platform-related incidents and service requests.

Required

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
• Minimum of 5 years of experience administering an enterprise ITSM platform, with strong preference for ServiceNow
• Working knowledge of ITIL 4 service management practices (incident, problem, change, configuration, knowledge management)
• Experience with ITSM platform configuration, workflow/flow design, and reporting/dashboard development
• Familiarity with integrating ITSM platforms with monitoring, CMDB discovery, and security tooling

Required Skills And Competencies

• Strong troubleshooting, documentation, and stakeholder communication skills

Security Requirement

• Ability to obtain Public Trust clearance

Desired Skills And Competencies

• Experience working in a federal government IT environment
• ServiceNow Certified System Administrator (CSA) certification
• ITIL 4 Foundation certification
• Experience with ServiceNow Performance Analytics, IntegrationHub, or agentic/AI workflow capabilities
• Experience supporting federal government ITSM implementation

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352