ITSM & Digital Workplace Engineer

Charles Schwab; Phoenix (AZ); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off and sabbatical after 5+

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Hybrid work environment

Job summary

Charles Schwab is seeking an experienced ITSM Administrator to design, support, and enhance ITSM and Digital Workplace platforms across the enterprise. You will help implement automation, integrations, workflows, and reporting to improve service delivery and user experience.

You will partner with product owners, engineers, and business stakeholders to deliver new capabilities, troubleshoot incidents, and drive platform modernization in a hybrid, enterprise environment at Schwab Technology

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent.
• 3+ years administering, configuring, or developing within an enterprise ITSM platform (BMC Helix/Remedy or ServiceNow).
• 3+ years supporting ITIL-based processes: Incident, Problem, Change, Request, Knowledge.
• Experience designing workflows, forms, notifications, queues, approvals, automations or integrations in ITSM.
• Troubleshooting production issues in enterprise service management platforms.
• Ability to gather requirements from stakeholders and deliver platform enhancements.
• Experience developing ITSM reporting, dashboards, analytics, or metrics.
• Familiarity with approved Generative AI tools to improve productivity.

Responsibilities

• Design, support, and enhance ITSM and Digital Workplace platforms for reliability and user experience.
• Develop automations, integrations, workflows, and reporting solutions to improve efficiency.
• Partner with product owners, engineers, and business stakeholders to deliver new capabilities.
• Provide operational support, troubleshooting, and continuous improvement for enterprise tools.

Skills

ITSM”,

Education

Bachelor's degree in IT/CS/Engineering

Tools

BMC Helix/Remedy

ServiceNow

Grafana

Job description

Charles Schwab is seeking an experienced ITSM Administrator to design, support, and enhance ITSM and Digital Workplace platforms across the enterprise. You will help implement automation, integrations, workflows, and reporting to improve service delivery and user experience.

You will partner with product owners, engineers, and business stakeholders to deliver new capabilities, troubleshoot incidents, and drive platform modernization in a hybrid, enterprise environment at Schwab Technology