ITM Teller

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) company match

Dental & Vision covered

Tuition reimbursement

Job summary

Teachers Federal Credit Union in Hauppauge, NY is seeking a front-line member service associate to process routine financial transactions, greet members, and provide information about credit union products and services.

The role involves balancing a virtual cash drawer, verifying identities, cross-selling products, and maintaining security of sensitive information. A high school diploma or GED is required, with 0–1 year of experience expected.

Qualifications

• High school education or GED required.
• 0–1 year general work experience required.

Responsibilities

• Process deposits, withdrawals, loan payments and other transactions.
• Greet members in a courteous, professional manner.
• Strengthen member relationships by providing extraordinary member service while accurately and efficiently completing the member’s financial transactions.
• Verify member identity/signatures, receive approval for transactions when appropriate and ensure the accuracy of amounts handled.
• Cross-sell products and services by advising members of rates, benefits and features.
• Assist members with account research with regards to lockouts, restrictions and fees.
• Ensure the security of the workstation including their user names and passwords, virtual teller drawer, and all member sensitive information.
• Balance the virtual drawer daily. Review checks received, virtual cash handled and resolve discrepancies.
• Examine checks for fraud and compare to known fraudulent members and checks.
• Comply with company policies, procedures, and guidelines.
• Audit mobile deposits for accuracy and proper endorsement, log discarded items.
• Mitigate fraudulent mobile deposits by discarding suspicious items and submitting check images to the ITM supervisor.
• Perform other duties as needed.

Education

High school education or GED

Job description

Brief Description

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary

Processes a variety of routine financial transactions, prepares daily settlements, delivers prompt and efficient service, and provides information about credit union products and services.

Education And/or Experience

• A high school education or GED required
• Minimum zero to one year of general work experience required

Job Responsibilities

• Process deposits, withdrawals, loan payments and other transactions
• Greet members in a courteous, professional manner
• Strengthen member relationships by providing extraordinary member service while accurately and efficiently completing the member’s financial transactions
• Verify member identity/signatures, receive approval for transactions when appropriate and ensure the accuracy of amounts handled
• Cross-sell products and services by advising members of rates, benefits and features
• Assist members with account research with regards to lockouts, restrictions and fees
• Ensure the security of the workstation including their user names and passwords, virtual teller drawer, and all member sensitive information. Inform the ITM supervisor when cash in virtual drawer exceeds the prearranged threshold and when additional cash replenishment is required
• Balance the virtual drawer daily. Required to review all checks received, all virtual cash handled and resolve discrepancies
• Examine all checks received and compare to known fraudulent members and checks
• Comply with company policies, procedures, and guidelines
• Audit mobile deposits to ensure accuracy and proper endorsement, approve/discard items as appropriate, and log discarded items
• Mitigate fraudulent mobile deposit submissions by discarding the suspicious items and submit the check images to the ITM supervisor
• Perform other duties as needed upon request from immediate supervisor

Benefits Of Joining The Teachers Team

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $18.00 - $20.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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