ITM Sales Representative

Ironsmith Fire, LLC; Little Rock (AR); On-site; USD 70,000 - 110,000; Full time

Job summary

Ironsmith Fire, LLC is seeking an ITM Sales Representative in Little Rock, AR. This role drives revenue, builds long-term client relationships, and serves as the main contact for owners and property managers.

You will develop strategic sales plans, estimate proposals, and coordinate work orders to ensure service-based growth and customer satisfaction. The position requires daily travel to customer sites and overnight travel, in a fast-paced environment that rewards results.

Qualifications

• Minimum of 5-years in the fire sprinkler industry, with design background being a plus.
• Comprehensive understanding of the fire protection industry and applicable regulations.
• Professional certifications related to fire protection, business management, or leadership are advantageous, such as NICET Certification.

Responsibilities

• Identify and prospect potential clients as key customers for Ironsmith Fire.
• Develop strategic sales plans and estimates to increase market share and revenue.
• Develop detailed analysis of bid documents to ensure scope of work is covered in our proposal and confirm AHJ requirements.
• Submit proposals on time and in the requested format.
• Review contracts to ensure scope of work is accurate and compliant.
• Turnover information to accounting and operations for new jobs.
• Coordinate with design, fabrication, and installation teams on scope of work.
• Funnel customer communications to operations and meet customer expectations.
• Address scope changes after contract award and request change orders when needed.
• Work with accounting on collection of past due invoices; act as final voice before collections.
• Maintain long-term customer relationships and present proposals highlighting Ironsmith Fire's value.
• Serve as primary contact for service customers.
• Monitor timelines, budgets, and deliverables and provide updates.

Skills

Interpersonal skills

NFPA 25 knowledge

Fire protection systems knowledge

Project coordination

Industry trend awareness

Issue resolution

MS Office Suite

CRM software

Education

5+ years in fire sprinkler industry

NICET Certification advantageous

Tools

CRM software

Microsoft Office Suite

Job description

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Location

Experienced (Non-Manager)

Category

Account Manager

Job Type

Full-time

Travel

This position requires daily travel to customer sites and overnight travel

Job Description

ABOUT IRONSMITH FIRE, LLC

Our mission is to empower elite teams to deliver solutions, uphold high standards, and achieve outstanding results. We work with general contractors, business owners, property developers, engineers, and many other types of clients to provide life-saving fire protection systems. Our core values are the backbone of our business and guide everything we do, including the hiring process. These core values are Workmanship, Accountability, and Results. Ironsmith Fire, LLC is privately owned and growing by the day.

POSITION SUMMARY

An ITM Sales Representative at Ironsmith Fire plays a crucial role in driving revenue and fostering partnerships with our customer base. They cultivate long-term relationships and are the point of contact for business owners and property managers. Their role involves developing strategic sales plans and estimates, coordinating work order execution, and ensuring customer satisfaction and business growth in maintaining existing sprinkler systems. This is a high-paced environment that requires a results-driven, well-organized individual to meet the high demand of service-based performance. As part of the Client Solutions Department, the ITM Sales Representative is the solution provider for our clients.

OBJECTIVES

• Identify and prospect potential clients as key customers for Ironsmith Fire.
• Develop strategic sales plans and estimates to increase market share and revenue.
• Develop detailed analysis of bid documents to ensure scope of work is fully covered in our proposal, and confirmation of local AHJ requirements to ensure our proposals are inclusive of all work that will be required.
• Submit proposals on time and in the format requested by the customer to ensure our proposal is presented in a way that makes the customer’s job easier.
• Review contracts and confirm scope of work is accurate, contract is fair, and we meet all requirements of the agreement.
• Proper turnover to accounting providing all required information and documentation for new job set up.
• Proper turnover to operations {design (if required), fabrication, and installation teams) to ensure they are well informed on the intended scope of work.
• Funnel communications obtained from the customer to the operations team to ensure we are meeting the customer’s expectations.
• Quickly address scope of work changes after contract award and, where applicable, request change orders for extra work to avoid profit creep and budget overruns.
• Work with accounting on collection of past due invoices and be the final voice to the customer before turning over uncollectable invoices to collections.
• Cultivate and maintain long-term relationships with customers through effective communication.
• Present proposals to customers that highlight the value of Ironsmith Fire.
• Serve as the primary point of contact for service customers.
• Monitor project timelines, budgets, and deliverables.
• Maintain regular communication with the customers to address inquiries, provide updates, and solicit feedback.
• Act as a trusted advisor and resource for customers, offering technical expertise, guidance, and support.
• Stay informed about industry trends, market developments, and competitor activities related to fire sprinkler/life safety systems.
• Analyze metrics and KPI’s associated with this position to assess progress towards goals and identify areas for improvement.

Job Requirements

COMPETENCIES

• Strong interpersonal skills to establish and maintain trust-based relationships with customers.
• Comprehensive understating of NFPA 25.
• Comprehensive understanding of fire protection systems, building codes, local regulations, and industry standards.
• Capacity to coordinate work orders, manage timelines and budgets, and collaborate with internal teams to ensure successful execution of projects.
• Ability to stay informed on industry trends, competitor activity, and market developments to adapt sales strategies.
• Aptitude for identifying and resolving issues that may arise during the sales process or project execution.
• Technologically proficient with Microsoft Office Suite, project management and CRM software.

EDUCATION AND EXPERIENCE

• Minimum of 5-years in the fire sprinkler industry, with design background being a plus.
• Comprehensive understanding of the fire protection industry and applicable regulations.
• Professional certifications related to fire protection, business management, or leadership are advantageous, such as NICET Certification.

PHYSICAL REQUIREMENTS

• The ability to maintain a high level of energy and stamina to manage long hours, travel requirements, and the stress associated with high-level decision making.
• The ability to travel, sometimes extensively, to meet with clients.
• While primarily a skill, the physical aspect includes the ability to speak clearly and effectively in public and private settings, and to engage in face-to-face meetings.
• Good general health to fulfill job responsibilities effectively, including being able to work long hours when necessary.

COMMITMENT TO DIVERSITY

At Ironsmith Fire, we're dedicated to fostering an inclusive workplace where everyone feels valued and respected. We actively encourage applications from diverse backgrounds and believe that embracing differences enhances our team's creativity and effectiveness. Regardless of race, gender, age, religion, or other characteristics, we welcome all to join us in creating a culture where everyone can thrive.