ITIL Process Consultant, Problem Management Focus

New Mexico Gas Co - Peoples Gas - Tampa Electric; Tampa (FL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive Benefits package

401k Savings plan with company match

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan

Job summary

Tampa Electric Company in Florida is seeking an ITIL Process Consultant focused on Change, Configuration, and Technology Asset Management to drive IT service transitions and operations. You will design, implement, and govern processes across corporate and regulated assets, ensuring audit readiness.

Leading large projects, mentoring analysts, and guiding partners toward compliant, efficient ITSM solutions are core expectations in this role with strong emphasis on ITIL governance and risk

Qualifications

• Bachelor’s degree required; in lieu of degree, 4 years of related experience may be considered.
• ITILv3 or ITILv4 Release and Control Practitioner within 6 months of hire; IT-related certifications (CCNA, MSCE, Network+) desirable.
• 8 years of related experience performing ITIL process duties; experience across Change, Configuration, and Technology Asset Management lifecycle.
• Preferred: knowledge of NERC CIP, NIST, and regulatory standards.

Responsibilities

• Design, implement, and manage Change, Configuration, and Technology Asset Management processes.
• Lead projects and mentor peers; ensure compliance and robust processes.
• Collaborate with partners and compliance teams to improve efficiency and audit readiness.
• Provide guidance on process implementation and act as SME for ITIL governance.

Skills

Change management

Configuration management

ITSM processes

CMDB

Stakeholder liaison

Virtualized environments

Education

Bachelor’s degree in computer science or business

Master’s degree in IT or MBA

Tools

CMDB tools

ITSM solutions

Job description

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At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—whiledelivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valuedand engaged. Join our team of energy experts and help shape the future of power.

Storm Duty Requirements

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Title: ITIL Process Consultant, Problem Management Focus
Company: Tampa Electric Company
Location: Midtown East Tower
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days

TITLE: Information Technology Infrastructure Library (ITIL) Process Consultant, Progression
PERFORMANCE COACH: Sr Manager Technology Asset & Vendor Management

COMPANY: Tampa Electric Company
DEPARTMENT: Information Technology Operations

Note that this position can be hired at any level within the job family progression based on education and years of experience.

POSITION CONCEPT

The Information Technology Infrastructure Library (ITIL) Process Consultant is responsible for IT Service Transition and Operation processes and procedures specifically Change, Configuration, and Technology Asset Management. Responsible for design, implementation, reporting and execution of all Change, Configuration, and Technology Asset Management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and NERC CIP requirements. Provide guidance and support in developing and managing the underlying, departmental procedures and work instructions that support process effectiveness. Take ownership of the day-to-day operations of the IT Change Enablement Process as it relates to updates in those assets . Plays a key role in mitigating the risks associated with the implementation of IT changes, maintaining compliance in accordance with organizational audit requirements (ITGC/SOX), interfacing with other ITSM processes and ensuring the quality of IT systems performance and services. Serves as subject matter expert on process implementation; provides guidance, expertise, and consultation; and leads large complex projects. Works under minimal supervision and may train and mentor other Process Analysts.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides guidance, expertise, and consultation in the planning, design, and improvement of change, configuration, and Technology Asset Management .
• Leads projects, cross train peers and verify the work of business partners, subject matter experts, and help the compliance team develop more robust and focused processes to meet compliance requirements.
• Implements change, configuration, and Technology Asset Management . Ensures that business partners and team members remain compliant and knowledgeable with processes.
• Participates and assists in daily operations along with business partners, subject matter experts, and the compliance team to ensure that processes are followed, improved, and effective.

RELATIONSHIPS

Key Internal: IT QA & Compliance, Network Technologies, Information Security, Distributed Systems, Information Systems, Business Computing Systems, Enterprise Desktop Support.

Key External: Computer Associates (CA), Association for Configuration & Data Management (ACDM), Emera peers for Change, Configuration, and Technology Asset Management.

SUPERVISION

Indirect Supervision: May mentor and train Senior Process Analysts.

QUALIFICATIONS

Education

Required: Bachelor’s Degree in computer science or business discipline
In lieu of a Bachelor’s Degree, an additional 4 years of experience may be considered.

Preferred: Master’s degree in IT related field or MBA.

Licenses/Certifications

Required: ITILv3 or ITILv4 Release and Control Practitioner within 6 months of hire
IT related certifications (CCNA, MSCE, Network+, etc.)

Preferred: ITILv3 or ITILv4 Intermediate Level certification

Related Experience

Required: 8 years of related work experience performing the Duties & Responsibilities of this position

Experience implementing Change, Configuration, and Technology Asset Management throughout life cycle development phases to maintain consistent configuration control.

Preferred: Utility security and regulatory standards, including but not limited to NIST, NERC CIP, and analysis experience under NERC CIP requirements.

Knowledge/Skills/Abilities (KSA)

Required:

• Working knowledge developing, operating, and maintaining Service Management tools, Configuration Management databases (CMDB) and other process management tools.
• Working knowledge maintaining the Configuration Management Plan, managing CM products, documentation and software baselines, and preparing/publishing results of software and documentation audits.
• Working knowledge of monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs); and skills for successful performance.
• Working knowledge of Configuration Management (CM), Independent Verification & Validation (IV&V), evaluation and system design.
• The ability to be a liaison between program and customer management.
• Strong understanding of system and application integration, including virtualized environments.
• Must possess a strong process background along with a solid understanding of the technology domains used within IT to support the overall Configuration Management process.

Preferred:

• Working knowledge in data analytics and/or dashboarding technology
• Working knowledge in user training and implementation of ITSM solutions

WORKING CONDITIONS

Normal office environment

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!