ITIL Capacity & Availability Lead — 24/7

Hexaware Technologies Limited; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions company is currently looking for an ITIL Process Lead to manage ITIL-based Availability & Capacity Management processes with 24x7 coverage. The role involves developing and maintaining the Capacity plan, monitoring compliance with Capacity targets, and implementing process improvements. Candidates should possess strong experience in ITIL processes and a deep understanding of IT environments. This position offers the opportunity to play a pivotal role in enhancing service delivery and capacity management.

Qualifications

• Experience in managing ITIL processes, specifically in Availability & Capacity Management.
• Strong understanding of IT environments and services from internal/external providers.
• Ability to identify and implement process improvements and integration enhancements.

Responsibilities

• Manage ITIL based Availability & Capacity Management processes with 24x7 coverage.
• Develop, maintain, and distribute the Capacity plan in accordance with projections and policies.
• Monitor compliance to Capacity targets and inform technical teams of any non-compliance.

Skills

ITIL process management

Capacity management

Process improvement

Reporting and analytics

Job description

A technology solutions company is currently looking for an ITIL Process Lead to manage ITIL-based Availability & Capacity Management processes with 24x7 coverage. The role involves developing and maintaining the Capacity plan, monitoring compliance with Capacity targets, and implementing process improvements. Candidates should possess strong experience in ITIL processes and a deep understanding of IT environments. This position offers the opportunity to play a pivotal role in enhancing service delivery and capacity management.