IT Training Specialist - Is Client Services - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California; Los Angeles (CA); On-site; USD 84,000 - 138,000; Full time

Job summary

Keck Hospital of USC seeks an IT Training Specialist to educate staff on new technology and applications, including end user and new employee training, post-implementation optimization, and instructional design across labs, eLearning, webinars, and large-scale trainings.

Responsibilities include scheduling classes, developing self-paced learning, manuals, and performance assessment, while coordinating with project teams in a dynamic healthcare environment.

Qualifications

• Bachelor’s Degree in a related field.
• 2–3 years of IT training experience, preferably in a healthcare setting.
• Experience working in large and dynamic project environment.
• Proficiency in Cerner Bundle of Applications, Particularly Registration, Scheduling, and PowerChart.
• Proficiency in Microsoft Office suite of applications.
• Significant experience training business applications such as Kronos, Lawson, etc.
• Solid knowledge of the workflow of business and clinical applications.
• Mastery of an eLearning authoring tool, preferably Captivate.
• Significant hands-on experience developing a range of quick reference guides.
• Mastery of utilizing SnagIt.
• Proven track record of excellence as a professional.

Responsibilities

• Present information using a variety of instructional techniques and formats (role playing, team exercises, group discussions, videos, lectures).
• Schedule classes based on classroom, equipment, and instructor availability.
• Create self-paced learning avenues using video, audio and other computer-based learning tools.
• Develop or obtain training procedure manuals and guides and course materials.
• Develop classroom style training programs for new applications and hardware.
• Monitor, evaluate and record training activities and program effectiveness.
• Evaluate training materials prepared by departmental instructors (outlines, text, handouts).
• Assess training needs through surveys, interviews with employees, focus groups, and consultations with managers or end users.
• Design, plan, organize and direct orientation and training for employees on IT applications.
• Keep up with technology developments by reading current journals, books and magazines.

Skills

IT training experience

Project management

End user training

Education

Bachelor’s Degree in a related field

Tools

Cerner Applications

Captivate

SnagIt

Kronos

Lawson

PowerChart

Job description

An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems.Essential DutiesPresent information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures.Schedule classes based on availability of classrooms, equipment, and instructors.Create “self paced” learning avenues using video, audio and other computer based learning tools.Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.Develop specific classroom style training programs for new applications and hardware.Monitor, evaluate and record training activities and program effectiveness.Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end users.Design, plan, organize and direct orientation and training for employees on Information Technology applications.Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.QualificationsReq Bachelor’s Degree Degree in a related field.Req 2-3 years Proven IT training experience, preferably in a healthcare setting.Pref Experience working in large and dynamic project environment.Req Competency in Cerner Bundle of Applications, Particularly Registration, Scheduling, and PowerChartReq Proficiency in of Microsoft Office suite of applicationsReq Significant experience training business applications such as Kronos, Lawson, etc.Req Solid knowledge of the workflow of business and clinical applicationsReq Mastery of an eLearning authoring tool, preferably CaptivateReq Significant hands-on experience developing a range of quick reference guidesReq Mastery of Utilizing SnagItReq Proven track record of excellence as a professionalReq Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.The annual rate range for this position is $84,365.00 - $138,330. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail] . Inquiries will be treated as confidential to the extent permitted by law.Notice of Non-discriminationEmployment EquityRead USC’s Clery Act Annual Security ReportUSC is a smoke-free environmentDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$151835.htmld