IT Technician II

Socket.dev; Mesa (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Banner Health in Mesa, Arizona seeks an IT professional within the IT Service Operations department. The role supports business planning, tactical execution and IT services to ensure customer satisfaction, with responsibilities across infrastructure, networks, hardware and applications.

Varied work shifts, cross-team collaboration, and opportunities to stay current with healthcare IT standards. Associate degree or 2 years IT experience required; strong communication and ability to engage both

Qualifications

• Associate’s degree or two years of related experience in Information Technology.
• Proficiency with desktop and mobile devices and network connectivity.
• Knowledge of Microsoft Office 365 applications.
• Strong communication and organizational skills; able to engage technical and non-technical audiences.

Responsibilities

• Support IT activities and services to ensure customer satisfaction.
• Document issues, problems, and concerns related to IT resources.
• Work with teams across departments and states; assist Help Desk or AV teams as needed.
• Maintain current professional and technical knowledge through training.

Skills

Desktop & mobile devices

Network connectivity

Microsoft Office 365

Communication

Education

Associate degree or 2 years IT experience

Job description

Primary City/State:

Mesa, Arizona

Department Name:

IT Service Operations

Work Shift:

Varied

Job Category:

Information TechnologyWithin Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

1. Maintains knowledge of standard work routines, equipment and day-to-day activities and/or routines.

2. Applies intermediate level instructions and procedures to resolve information technology related problems of varying complexity. Chooses best alternative from group of known possibilities. Demonstrates flexibility to adapt to various situations.

3. Demonstrates communication skills. Self-directed in completing daily responsibility. Demonstrates initiative in timely completion of assigned task. Responds to standard requests from internal and/ or external customers. Interacts primarily with department peers and/ or personnel, internal and external customers.

4. Completes assignments within established procedures. Frequent review of work results. Maintains an organized and clean environment.

5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

Associate’s degree or two years of related experience in Information Technology is required.

Must be proficient and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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