IT Technician

Hampton Roads Community Action Program; Newport News (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Birthday day off

Health insurance

Retirement plan with company match

Job summary

Hampton Roads Community Action Program in Newport News, VA is seeking an IT Technician to ensure the reliability, performance, and security of the organization’s technology environment across Portsmouth and surrounding sites.

You will support daily IT operations, manage network infrastructure, and implement technology solutions aligned with agency needs, including occasional early-morning, weekend events and travel as required.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). Bachelor degree preferred.
• 3+ years of experience in IT operations, infrastructure management, or related roles.
• Working knowledge of networks, servers, cloud platforms (e.g., Azure, AWS), and IT service management.
• Experience with ITIL practices and service management frameworks.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and stakeholder‑management abilities.

Responsibilities

• Manages and maintains Microsoft Windows applications and systems, various android apps and iOS (Apple) integration.
• Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
• Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; assessing and reporting operational status; performing backups and restores; etc.
• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
• As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
• Performs routine preventive maintenance on hardware and software.
• Analyzes technology requirements and develops functional specifications.
• Conducts comparative analysis and competitive bidding when necessary.
• Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
• Presents and implements technological alternatives to streamline functions and improve productivity.
• Manages technology inventory to include procurement and disposal.
• Ensures compliance with all software licensing agreements.
• Manages and safeguards software media and associated licenses.
• Tracks software versions.
• Maintains centralized software use log.
• Develops annual technology goals and detailed plans for goal accomplishment.
• Creates and maintains LAN/WAN maintenance logs.

Skills

Communication skills

Analytical thinking

Problem-solving

Stakeholder management

Technical troubleshooting

Education

Associate’s degree in Information Technology, Computer Science, or related field

Bachelor’s degree preferred

Tools

ITIL

Job description

Newport News, United States | Posted on 07/23/2026

Department: Head Start Program 90% / CSBG Operations 10%

Reports To: Program Operations Team Leader (primary) IT Operations Manager (secondary)

FLSA Status: Non-Exempt

Work Locations: Portsmouth, VA and surrounding Peninsula and Southside agency locations

FUNDING NOTICE: The position will bereviewed by February 28, 2026, annually to determine funding availability inthe new fiscal year beginning July 1 st annually.

NOTE: The IT Technician will be issued a mobile device tomanage day, evening, and weekend programming at various agency sites.This position will also be responsible forattending early morning, evening, and weekend events as assigned. Schedule subject to change withsome early morning, evening, and weekend work as assigned by the supervisor.

SUMMARY

TheIT Technician ensures the reliability, performance, and security of theorganization’s technology environment. This role aids with the daily IToperations, supports infrastructure, and ensures that technology services alignwith operational needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managesand maintains Microsoft Windows applications and systems, various android appsand iOS (Apple) integration.
• Managesthe acquisition, installation and maintenance of the organization’s local areanetwork hardware/software.
• Managesnetwork operations to include: troubleshooting connectivity problems;installing & maintaining routers; assessing and reporting operationalstatus; performing backups and restores; etc.
• Ensurestechnology documents/certificates such as product registrations, SSLcertificates, maintenance agreements, service contracts, etc. related totechnology operations and/or technology services are evaluated, updated andprocessed.
• Asneeded and appropriate but no less than annually, provides written technologypolicy guidance to managers, supervisors, staff and consumers/participants.
• Performsroutine preventive maintenance on hardware and software.
• Analyzestechnology requirements and develops functional specifications.
• Conductscomparative analysis and competitive bidding when necessary.
• Assistsstaff in understanding and using technology; conducts regular staff technologypresentations and trainings.
• Presentsand implements technological alternatives to streamline functions and improveproductivity.
• Managestechnology inventory to include procurement and disposal.
• Ensurescompliance with all software licensing agreements.
• Managesand safeguards software media and associated licenses.
• Trackssoftware versions.
• Maintainscentralized software use log.
• Developsannual technology goals and detailed plans for goal accomplishment.
• Createsand maintains LAN/WAN maintenance logs.
• Responsiblefor the discovery, mitigation and documentation of information technologyrisks.Responsible for the completion ofmonthly risk management reports.
• Ensuresnetworks, workstations, operating systems and software applications areoperational; ensures hardware and software is patched and/or updated; ensuresall analog and broadband circuits are operational in accordance with vendorspecifications.
• Ensuresfor the availability, continuity and security of data and informationpertaining to the organization.
• Prepares,maintains and tests a technology disaster recovery plan.
• Developsand maintains an excellent working relationship with other organizations,ensuring the organization is well received and presented professionally andpositively.
• Respectsconfidentiality in discussing consumer/participant, staff, volunteer andorganizational matters; also maintains confidentiality of organization,project, fiscal and personnel related information.
• Maintainsknowledge on current technology by reading technology periodicals, evaluatingnew technologies and attending trade-shows, technical seminars and trainingsessions.
• Developsand manages technology budget and monitors and approves relatedexpenditures.
• Reviewsand approves cost pool expenditures.
• Preparesreports for workshops, seminars, conferences, meetings and trainings attendedpertinent to the efficient dispatch of duties; overnight travel occasionallyrequired.
• Reportsto work regularly and on time.
• Abilityto travel to the Southside and the Peninsula to perform IT functions for allHRCAP sites.
• Assistsin other duties as needed and directed.

Requirements

INFORMATIONPRIVACY AND SECURITY

This associate may haveaccess to Confidential Information (CI) and is required to be familiar with theHRCAP’s Privacy policy related to the handling of CI, and follow all relatedprocedures required to protect the privacy and security of CI.

QUALIFICATIONS

Demonstrated oral and written communication skills as well as provenpresentation skills; Moderate to advanced computer literacy includingproficiency using word processing, presentation, and spreadsheet applications.

Required

• Associate’s degree inInformation Technology, Computer Science, or related field (or equivalentexperience). Bachelor degree preferred.
• 3+ years of experience in IToperations, infrastructure management, or related roles.
• Working knowledge ofnetworks, servers, cloud platforms (e.g., Azure, AWS), and IT servicemanagement.
• Experience with ITILpractices and service management frameworks.
• Strong troubleshooting,analytical, and problem‑solving skills.
• Excellent communication andstakeholder‑management abilities.
• Criminal and record check andChild Protective Services registry required.

Preferred

• ITIL, CompTIA Network+,Security+, or similar certifications.
• Experience in a multi‑site ordistributed environment.
• Experience supportingoperationally intensive organizations (manufacturing, logistics,healthcare, etc.).

KEY COMPETENCIES

Process improvement

Risk awareness and migration

CERTIFICATES, LICENSES, REGISTRATIONS

Current state driver’s license,proof of current auto insurance coverage, satisfactory driving record andworking vehicle required.

• o 10days of annual leave per year (accrued bi-weekly) for the first five years
• o Sickleave accrued at 5 hours per pay period
• o 1paid day off annually for your birthday
• o Medical,dental, and vision insurance available for employees and dependents
• o HRCAPcovers 75% of health insurance premiums
• o Coveragebegins the first of the month after hire
• o Pre-taxpremium deductions via Section 125 Plan
• o 403(b)retirement plan with a dollar-for-dollar match up to 3% after one year ofservice

Additional details are provided inthe HRCAP Employee Handbook and Summary Plan Documents.