IT Technician

Banner Health; Mesa (AZ); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Weekly pay

403(b)

Résumé du poste

Banner Health is seeking an IT Technician I for an onsite role in Mesa, Arizona. The position focuses on supporting IT infrastructure, training junior staff, and responding to hardware and service requests to ensure smooth operations in a healthcare environment.

Responsibilities include coordinating with IT teams, maintaining equipment, and ensuring adherence to procedures while supporting multiple systems across sites. This role is based in Banner Corporate Center Mesa and requires AZ residence.

Qualifications

• High school diploma or GED or equivalent.
• Knowledge of desktop, mobile devices, and network connectivity.
• Strong written and verbal communication skills.

Responsabilités

• Supports training of junior team members on IT responsibilities.
• Responds to customer inquiries about hardware maintenance and repairs.
• Coordinates actions with IT departments to meet system objectives.
• Maintains clean, orderly work areas and follows procedures.
• Keeps current knowledge of IT infrastructure and related processes.

Connaissances

Desktop hardware

Mobile devices

Network connectivity

Office 365

Communications

Formation

High school diploma or GED

Outils

ServiceNow

Description du poste

Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Night Job Category: Information Technology

Additional Job Description Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

The Enterprise Operations Team provides first contact customer service for system critical operations. We monitor a full range of console and peripheral computer operations across multiple hardware platforms and operating systems. This position demonstrates a high degree of technical knowledge of infrastructure, communication processes, and supports system defined objectives relative to the company’s business and healthcare requirements. As an IT Technician I you are responsible for overseeing the training of junior members of the team on all areas of responsibilities. Promotes teamwork by involving others, delegating assignments and encouraging them to contribute their strengths to the team. Responding to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, determines requirements and co-ordinates the course of action with the various information technology departments.

This is an onsite position Sunday through Wednesday 8am - 5pm at Banner Corporate Center Mesa. Candidates must reside in AZ to be considered. Please note that this position is through Banner Staffing Services. Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b)
• Pre-tax retirement
• Resources for living (Employee Assistance Program)
• MyWell-Being (Wellness program)
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

POSITION SUMMARY

This position is responsible for supporting business planning, tactical execution, and business integration in assigned technology area. The primary focus is to ensure customer satisfaction for all IT activities and support services. Acts as a resource in documenting issues, problems and concerns in regard to IT resources, tools and systems. This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware and applications. May provide cross coverage for Help Desk, Desktop Support or Audio/Visual teams.

CORE FUNCTIONS

1. Maintains basic knowledge of standard work routines, equipment and day-to-day activities and/or routines.
2. Follows established guidelines and procedures to troubleshoot information technology issues. Applies basic instructions and procedures to solve non-complex problems. Chooses best alternative from group of known possibilities. Refers complex problems to others when solutions are outside typical alternatives.
3. Provides service to customers, meeting standards and guidelines. Responds promptly to all requests. Responds to standard requests from internal and/or external customers. Interacts primarily with department peers and/or personnel.
4. Keeps and maintains assigned work areas clean and in an orderly manner. Completes assignments within established procedures. Frequent review of work results. Deviates from prescribed procedures only with permission.
5. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.
6. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge in a similar role is required. Must have knowledge in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications is required. Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Requires exceptional communication, both written and verbal. Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Knowledge of Information Technology in a fast-paced environment is preferred. Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy

As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact [e-mail] for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at [e-mail]. This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. Job seekers should only respond to communication from Banner’s email domain, @bannerhealth.com. For questions or to report a scam visit our contact page.