IT Technician

Catalyst Brands LLC; Lenexa (KS); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision insurance from

401(k) with company match

Associate discount

Job summary

Catalyst Brands LLC in Lenexa, KS is hiring an IT Technician to support the Fulfillment Operation Center and Data Center server room, providing first‑level end‑user and infrastructure support.

You will troubleshoot issues, document resolutions, and coordinate with IT teams and vendors to keep systems running smoothly while performing routine maintenance and hardware installs.

Qualifications

• Technical Institute/Associate Degree or 3-5 years formal training/experience.
• Good knowledge of PC/LAN hardware, operating systems, networks and data centers.
• Aptitude for logical thinking and problem solving at level one.

Responsibilities

• Provide first-level end-user and server-room support.
• Troubleshoot and resolve incidents with minimal downtime.
• Document issues and follow IT operational standards.
• Coordinate with IT teams, vendors, and end users to resolve local issues.
• Assist escalation to home/offshore IT teams as needed.
• Perform routine preventative maintenance on IT equipment.
• Install and maintain desktops, laptops, and servers.
• Participate in projects including installs and upgrades.

Skills

PC/LAN hardware–OS–networks

Logical thinking

Communication skills

Team-based environment

Lead local projects (level 1)

Handle higher complexity issues

Education

Technical Institute/Associate Degree or 3-5 years experience

Job description

Overview

IT Technician

Role Summary

The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fulfillment Operation Center and Server Room/Data Center.

Key Responsibilities

• Provide technical support for end user and Server Room/Data Center issues of level one complexity.
• Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.
• Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues.
• Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.
• Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.
• Perform preventative maintenance on a variety of IT equipment.
• Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.
• Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions.
• Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.
• Perform Bare-Metal desktop/laptop builds and software installations as directed.
• Interact with business customers and react accordingly to changing environments and business needs.
• Be able to work independently to staff shifts when needed.
• Have the ability to lift

Qualifications – Experience & Capabilities

• Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience
• General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers
• Demonstrate a working aptitude for logical thinking and problem solving of level one complexity
• Demonstrate good communication skills, written and verbal
• Ability to work effectively in a fast-paced, team based, customer service oriented environment.
• Ability to lead local projects of level one complexity with supervision.
• Ability to engage in higher complexity issues beyond level one as needed.

What You Get

Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with America's most iconic retail brands.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on merchandise across all Catalyst Brands.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About Catalyst Brands

Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America’s most beloved retail brands to make fashion accessible to all.

Pay Range

USD $22.31 - USD $24.00 /Hr.