IT Technician

Axionova Engineering Limited; Austin (TX); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading engineering solutions company is seeking an IT Technician to maintain and improve its remote IT infrastructure. Responsibilities include providing technical support, managing hardware and software, and ensuring smooth operations. This role offers flexible remote work, professional development opportunities, and comprehensive benefits including health insurance and retirement plans.

Benefits

Flexible Remote Work

Professional Development

Health and Wellness

Generous Leave Policies

Retirement and Financial Security

Inclusive Culture

Qualifications

• 2+ years of experience in IT support or a similar role, preferably in a remote setting.
• Hands-on experience with operating systems (Windows, macOS, and Linux).
• Familiarity with IT service management tools and remote support software.

Responsibilities

• Provide first-level support to employees for hardware, software, and network-related issues.
• Perform regular system updates, patches, and upgrades on company devices.
• Monitor and maintain the integrity of the company’s IT infrastructure.
• Monitor network performance and troubleshoot connectivity issues remotely.
• Maintain accurate inventory records of IT equipment and software.

Skills

Problem-solving

Troubleshooting

Network configuration

VPN management

Cybersecurity protocols

Communication skills

Education

Bachelor's degree in Information Technology

CompTIA A+

Network+

Microsoft Certified: Azure Fundamentals

Tools

Windows

macOS

Linux

Job description

Overview

Axionova Engineering Limited is at the forefront of engineering innovation, delivering cutting-edge solutions to complex challenges in civil engineering, construction, and architectural domains. As part of our commitment to operational excellence, we are seeking a dedicated IT Technician to join our dynamic team remotely. This role offers the opportunity to work with a forward-thinking company that values technical expertise, collaboration, and professional growth.

Position Overview:

The IT Technician will be responsible for maintaining and improving the company\'s IT infrastructure, providing support to employees, troubleshooting technical issues, and ensuring smooth daily operations. Working remotely, you will play a crucial role in managing hardware, software, and network systems, contributing to a seamless IT environment for all Axionova Engineering Limited employees.

Key Responsibilities

• Technical Support: Provide first-level support to employees for hardware, software, and network-related issues; resolve technical queries via remote support tools, email, or phone; document solutions to recurring problems in the company\'s IT knowledge base.
• System Maintenance and Updates: Perform regular system updates, patches, and upgrades on company devices; monitor and maintain the integrity of the company\'s IT infrastructure, ensuring optimal performance; implement and oversee antivirus software and other security measures to safeguard company assets.
• Hardware and Software Management: Manage the procurement, setup, and distribution of hardware (laptops, peripherals, etc.) for employees; install, configure, and maintain software applications across company devices; manage licenses and subscriptions for essential software tools.
• Network Administration: Monitor network performance and troubleshoot connectivity issues remotely; configure and maintain VPN connections for remote employee access; coordinate with third-party providers for advanced network issues.
• IT Asset Management: Maintain accurate inventory records of IT equipment and software; ensure all equipment is returned and accounted for during employee offboarding.
• Collaboration and Projects: Collaborate with IT teams on larger infrastructure or system implementation projects; assist in training employees on new IT systems and protocols.

Qualifications

• Education: Bachelor\'s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are highly desirable.
• Experience: 2+ years of experience in IT support or a similar role, preferably in a remote setting; hands-on experience with operating systems (Windows, macOS, and Linux); familiarity with IT service management tools and remote support software.
• Skills: Strong problem-solving and troubleshooting skills; proficiency in network configuration, VPN management, and cybersecurity protocols; excellent communication skills and the ability to explain technical concepts to non-technical users.

Perks and Benefits

• 1. Flexible Remote Work: Work from the comfort of your home, eliminating commuting time and costs; flexible working hours to accommodate your work-life balance.
• 2. Professional Development: Access to sponsored certifications and training programs to advance your IT expertise; opportunities to attend industry conferences and workshops.
• 3. Health and Wellness: Comprehensive health, dental, and vision insurance packages; mental health support programs, including access to online counseling services.
• 4. Generous Leave Policies: Paid time off, including vacation days, personal days, and sick leave; paid parental leave for new parents; annual technology allowance for upgrading personal devices or setting up a home office; access to company-subsidized internet plans to ensure seamless remote work.
• 6. Retirement and Financial Security: Competitive salary and annual performance bonuses; 401(k) retirement plan with company match contributions.
• 7. Inclusive Culture: Be part of a diverse, collaborative, and innovative team; regular virtual team-building events to foster connections across the remote workforce; access to a company-wide Employee Assistance Program (EAP); discounts on travel, fitness memberships, and other lifestyle services.

Why Join Axionova Engineering Limited?

At Axionova, we don\'t just offer a job; we provide a platform to grow, innovate, and make a meaningful impact. Our remote-first culture prioritizes flexibility and inclusivity, ensuring every team member thrives in their role. If you are passionate about IT and eager to contribute to a company that values technological excellence, we would love to hear from you!

Axionova Engineering Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.