IT Technical Support Analyst SG24- Night Shift

Socket.dev; Denton (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

PACCAR in Denton, TX seeks an experienced IT Support Technician to provide Tier 2/3 help for desktop PCs, enterprise systems, and endpoint equipment in a manufacturing setting.

The role covers on-site coverage during the third shift (9:00pm–7:30am), collaboration with local and corporate IT, and ensuring adherence to security standards. Bachelor's degree required plus IT proficiency.

Qualifications

• 2+ years of IT experience supporting desktop PCs in a distributed enterprise environment.
• Strong organizational skills.
• Strong knowledge of Microsoft desktop operating systems (Windows 11) and Windows Server (2016/2019/2022).
• Experience with Microsoft enterprise technologies, such as Active Directory, Microsoft Configuration Manager, Microsoft 365, SharePoint, and SQL Server.
• Strong troubleshooting skills across endpoint systems, including Dell workstations and laptops.
• Strong understanding of TCP/IP, DNS, DHCP, 802.1X, and Bluetooth.
• Demonstrated drive for results and ability to innovate using available technologies.
• Strong oral and written communication skills.
• Exceptional customer service skills.
• Ability to work effectively in a team environment and collaborate across shifts.
• Ability to multitask and work with minimal supervision in a high-uptime manufacturing environment, especially during second shift when on-site staffing is reduced.
• Preferred: Experience developing and using scripts in PowerShell.

Responsibilities

• Provide Tier 2 and Tier 3 IT support for hardware and software issues affecting desktop PCs, laptops, enterprise systems, and related endpoint equipment in manufacturing and office environments.
• Partner with local and corporate IT teams on endpoint and desktop projects.
• Support factory systems that require IT involvement by coordinating with factory support groups and vendors to implement solutions that meet PACCAR security standards.
• Maintain accurate incident tickets, service requests, and support documentation to ensure timely communication and resolution.
• Identify and escalate potential cybersecurity threats in accordance with PACCAR security standards.
• Perform root-cause analysis for recurring or complex hardware and software issues.
• Coordinate with third-party software providers and corporate IT to fulfill endpoint software and hardware requirements.
• Create, review, and publish support procedures for installing, remediating, and supporting desktop systems.
• Participate in reviews of IT standards, procedures, and documentation.
• Design, test, and implement desktop infrastructure changes in accordance with corporate change-management practices.
• Serve as on-site IT support during second shift and coordinate with first-shift teams to ensure continuity of support and smooth handoff of open issues.

Skills

IT support

Desktop support

Windows OS

Active Directory

Microsoft 365

SharePoint

SQL Server

PowerShell

Cybersecurity awareness

Communication skills

Team collaboration

TCP/IP

Education

Bachelor's degree

Tools

Dell hardware

Job description

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Requisition Summary

Third-shift position providing on-site technical support for factory assembly and manufacturing operations. Support includes PCs, laptops, phones, enterprise systems, mobile devices, printers, and peripherals used in manufacturing and office settings. The shift is Monday through Thursday from 9:00pm to 7:30am.

Job Functions / Responsibilities

Duties and Responsibilities

• Provide Tier 2 and Tier 3 technical support for hardware and software issues affecting desktop PCs, laptops, enterprise systems, and related endpoint equipment in manufacturing and office environments.
• Partner with local and corporate IT teams on endpoint and desktop projects.
• Support factory systems that require IT involvement by coordinating with factory support groups and vendors to implement solutions that meet PACCAR security standards.
• Maintain accurate incident tickets, service requests, and support documentation to ensure timely communication and resolution.
• Identify and escalate potential cybersecurity threats in accordance with PACCAR security standards.
• Perform root-cause analysis for recurring or complex hardware and software issues.
• Coordinate with third-party software providers and corporate IT to fulfill endpoint software and hardware requirements.
• Create, review, and publish support procedures for installing, remediating, and supporting desktop systems.
• Participate in reviews of IT standards, procedures, and documentation.
• Design, test, and implement desktop infrastructure changes in accordance with corporate change-management practices.
• Serve as on-site IT support during second shift and coordinate with first-shift teams to ensure continuity of support and smooth handoff of open issues.

Qualifications

Experience and Skills

• 2+ years of IT experience supporting desktop PCs in a distributed enterprise environment.
• Strong organizational skills.
• Strong knowledge of Microsoft desktop operating systems (Windows 11) and Windows Server (2016/2019/2022).
• Experience with Microsoft enterprise technologies, such as Active Directory, Microsoft Configuration Manager, Microsoft 365, SharePoint, and SQL Server.
• Strong troubleshooting skills across endpoint systems, including Dell workstations and laptops.
• Strong understanding of TCP/IP, DNS, DHCP, 802.1X, and Bluetooth.
• Demonstrated drive for results and ability to innovate using available technologies.
• Strong oral and written communication skills.
• Exceptional customer service skills.
• Ability to work effectively in a team environment and collaborate across shifts.
• Ability to multitask and work with minimal supervision in a high-uptime manufacturing environment, especially during second shift when on-site staffing is reduced.
• Preferred: Experience developing and using scripts in PowerShell.

Education and Certification

• Bachelor's degree required.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWin), Veterans Group, and ADVOCATE (An LGBTQ support group).