IT Technical Support Analyst 1-3

State of Louisiana; Houma (LA); On-site; USD 52,000 - 68,000; Full time

Job summary

South Central Louisiana Human Services Authority (SCLHSA) is seeking an IT Technical Support Analyst 1-3 to deliver technical support, troubleshoot issues, and ensure reliable IT resources across our sites in Laplace and Houma, LA. The role emphasizes problem solving, collaboration, and assisting staff with Microsoft OS, Office, Outlook, and security software.

The incumbent will coordinate with IT teams and contractors and may supervise junior staff.

Qualifications

• Three years of experience in information technology; OR six years of full-time work experience in any field plus one year of experience in information technology; OR an associate's degree in information technology plus one year of experience in information technology; OR a bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.

Responsibilities

• Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for design, development, installation, and testing of in-house software packages.
• Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
• Troubleshoot deskside computers, plus replace broken parts as needed.
• Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Education

Associate's degree in Information Technology

Bachelor's degree in Information Technology

Bachelor’s degree with 24 sem hours in IT/CS/Engineering/Math/Business Analytics

Job description

About This Job

Helping people, changing lives through education, prevention, intervention, and treatment in an effort to enhance quality of life. Join a dedicated team committed to improving lives across South Central Louisiana. SCLHSA is seeking a compassionate and experienced IT Technical Support Analyst 1-3 to provide technical support, troubleshoot technology issues, and help ensure our team has the reliable IT resources they need to serve our communities effectively.

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting others, and contributing to a mission-driven organization. You’ll play an important role in maintaining efficient technology operations while working in a collaborative and supportive environment.

If you're ready to take the next step in your career and help shape the future of human services in our region, we want to hear from you.

Minimum Qualifications

• Three years of experience in information technology; OR
• Six years of full-time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties

As an IT Technical Support Analyst 1-3, the incumbent will:

• Coordinate and consult with SCLHSA, Louisiana Department of Health, Information Technology Staff, OTS Support Team, and computer contractor for the design, development, installation, and testing of in-house software packages.
• Provide technical support for Microsoft Operating Systems, Microsoft Office Products, Outlook, monitor/install Anti-virus software and develop strategies and recommendations for standards and procedures for use.
• Troubleshoot deskside computers, plus replace broken parts as needed.
• Serves as lead worker over IT staff, trains employees and contractors on new and existing software.

Position-Specific Details

Location

This position is located at SCLHSA's River Parishes Behavioral Health Clinic, located in Laplace, LA. OR SCLHSA’s Administration Office located in Houma, LA. Position may include travel to other SCLHSA locations.

Appointment Type

This vacancy is being announced as a Classified Position and will be filled as a Probationary Appointment.

Compensation

The actual starting salary depends on the education and experience of the selected applicant.

Career Progression Group (CPG)

This position participates in a CPG and may be filled as an IT Tech Support Analyst 1, 2, or 3 level, at which the vacancy is filled be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.

Contact Information

For further information about this vacancy, contact:

Shelby Hidalgo

Acting HR Director

[e-mail]

985-857-3743

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding option to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Have you completed twenty-four (24) semester hours in an information technology, computer science, engineering, mathematics, or business analytics field from an accredited college or university?

• Yes
• No

02

If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: CSC 1110 - Computer Science Essentials - 3 hrs - LSU

• Required Question