IT Technical Associate – Windows Systems Administrator

Eastern Illinois University; Charleston (IL); On-site; USD 50,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Tuition Waivers

Paid Time Off

Job summary

Eastern Illinois University in Charleston, Illinois, seeks an IT Technical Associate – Windows Systems Administrator to maintain enterprise Windows systems and services. The role emphasizes planning, security, and automation within ITS.

The successful candidate will design, implement, and support Windows-based applications and Active Directory environments, coordinate with campus units, and assist in cloud services including Office 365 and learning platforms.

Qualifications

• Windows-based enterprise systems experience required.
• Ability to troubleshoot complex technical problems.
• Experience coordinating with vendors and end users.

Responsibilities

• Plan, design, implement, and maintain Windows based application services and operating systems.
• Plan and coordinate system modification and upgrades; manage security and access.
• Coordinate with vendors and users to resolve problems; monitor logs and ensure proper operation.
• Plan, coordinate, and deliver end-user training and documentation.
• Support cloud servers and services including Office 365 and learning platforms.

Skills

Problem solving

Troubleshooting

Technical documentation

Communication skills

End-user training

Education

High school diploma or equivalent

Associate’s degree (IT related)

Bachelor’s Degree (IT related)

Tools

Windows Server

Active Directory

Office 365

SQL Server (MSSQL)

Job description

IT Technical Associate – Windows Systems Administrator

Position Summary:
Eastern Illinois University Information Technology Services (ITS) is seeking a skilled and motivated Windows Systems Administrator to join our System Administration team. This position plays a critical role in the planning, implementation, security, and ongoing support of enterprise Windows systems and application services that support the University community.

The ideal candidate is a strong problem solver who enjoys working with complex technology, troubleshooting challenging issues, collaborating with users and vendors, and finding ways to improve and automate system administration processes.

Essential Duties and Responsibilities:

• Plan, design, implement, and maintain Windows based application services and operating systems.
• Plan and coordinate system modification and upgrades to application software and operating systems. Manage system security and delegate administrative access.
• Coordinate with software vendors and users to resolve technical problems.
• Monitor system and application logs to ensure proper operation.
• Plan, coordinate, and deliver end-user training and documentation.
• Services include: Various file sharing servers, Facilities Planning and Management services, Academic classroom technologies, Onbase, Housing and Dining systems, Active Directory managements services, and Banner software repository service
• Coordinate with campus groups and departments to identify and develop technology needs and specifications.
• Assist campus groups and departments with evaluation of vendor software and/or service proposals.
• Identify and recommend appropriate and cost-effective solutions to meet campus technology needs.
• Ensure solutions will integrate with existing technology as required.
• This position will assist in supporting cloud servers and services including Desire 2 Learn and Office 365.
• They will be required to use supplied resources and documentation or contact support and work through any issues that may arise.
• Evaluate routine and repetitive tasks in an effort to automate and improve them.
• Other duties as assigned

Minimum Qualifications:

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

• High school diploma or equivalent.
• Any one or any combination totaling two (2) years (24 months) from the following categories:
  • College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  • 30 semester hours equals one (1) year (12 months)
  • Associate’s degree (60 semester hours) equals eighteen months (18 months)
  • 90 semester hours equals two (2) years (24 months)
  • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Preferred Qualifications:

• A master’s degree in education, Management, or Communications. For candidates without a master’s degree, specific undergraduate course studies in Management, Marketing, Social Sciences, Communications / Public Relations, or Education are preferred.
• Knowledge of customer relationship management (CRM) systems, student information systems, or event registration and management platforms
• Experience leading, training, or coordinating the work of others, along with the judgment necessary to assign, prioritize, and review work performed by graduate assistants and student employees
• Experience contributing to yield, retention, or melt-reduction efforts is beneficial

Specialty Factors:

• Windows Server operating systems and Windows-based application services
• Active Directory and enterprise identity management
• Networking protocols and troubleshooting
• System and application security
• Microsoft SQL Server (MSSQL)
• Systems integration and troubleshooting
• Cloud computing and cloud-based services
• Microsoft 365 administration
• System monitoring and log analysis
• Scripting and automation
• Technical documentation and communication

Knowledge, Skills and Abilities:

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
• Ability to identify and resolve technical problems.
• Ability to effectively communicate and professionally interact with all staff levels.

Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m.

Current monthly salary range: $4,500 - $5,250 based on experience.

Application Deadline: November 8, 2026

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.

Required Applicant Documents:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants.

• Application
• Resume
• References
• Transcripts (where required as a MAQ)

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits:

• Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
• Vision Insurance: Vision coverage is included with medical at no cost.
• Dental Insurance: Dental plans available to meet your needs.
• Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
• Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
• Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.

For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php

Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equal opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community:
Celebrating more than 130 years of excellence, Eastern Illinois University (EIU) is a fully accredited, comprehensive regional residential institution located in Charleston, Illinois—ideally positioned between Chicago, St. Louis, and Indianapolis. The University is known for its individualized attention, supportive relationships, and exceptional outcomes, including high graduation, retention, and career placement rates. Academically, EIU combines personalized learning with nationally respected programs. Small class sizes allow for close mentorship from distinguished faculty, while innovative undergraduate and graduate programs and firsthand opportunities prepare students for meaningful professional and personal growth. Campus life at EIU is vibrant and community oriented. The University features more than 50 buildings within walking distance, extensive recreational facilities, and more than 200 student organizations including NCAA Division I athletics, and 20+ fraternities and sororities. Cultural life thrives at the world-renowned Doudna Fine Arts Center and the Tarble, which bring exceptional artistic and performance experiences to campus and the region. Students, faculty, and staff enjoy the close-knit atmosphere of a classic college town with convenient access to shops, dining, and outdoor recreation—alongside robust service opportunities coordinated through EIU’s Office of Civic Engagement and Volunteerism. With its strong alumni network, sustainability efforts, and deep commitment to student success, Eastern Illinois University offers an exceptional environment to live, learn, and work.

Important Information for Applicants:

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Eastern Illinois University is authorized to operate as a postsecondary educational institutionbythe Illinois Board of Higher Education.

EIU's programs, resources, and facilities are available to all students regardless of race,color, sex, religion, age, national origin, ancestry, marital status, disability, veteranstatus, sexual orientation, and/or gender identity. Discrimination precluded by federal andstate statutes is strictly prohibited.