IT Technical Associate (3797)

Northern Valley Indian Health

DeKalb (IL)

On-site

USD 45,000 - 55,000

Full time

16 hours ago

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Job summary

Northern Illinois University is seeking an Academic Affairs Technology Support specialist to assist library faculty and staff, maintain endpoint devices, and support learning spaces. You will collaborate with Library leadership and campus partners to implement emerging technologies while ensuring security and reliability of infrastructure.

The role emphasizes frontline support for teaching spaces, troubleshooting, and coordinating with a scheduling team to manage classroom technology needs.

Qualifications

High school diploma or equivalent required; two years IT-related experience preferred.
Experience with IT support, hardware/software issues, and user support in higher education is valued.
Strong communication and coordination abilities with campus partners are essential.

Responsibilities

Coordinate day-to-day activities of local IT team and coordinate with unit leadership.
Supervise, train, schedule, and oversee performance of student employees.
Provide frontline support for learning spaces and classroom technologies.

Skills

IT support

Troubleshooting

Communication

Team supervision

Learning spaces tech

Education

High school diploma or equivalent

Two years IT-related work experience

Tools

WSUS

SCCM

Domain GPOs

Network Inventory Analyzer

Build automation tooling

Job description

Find your Career at Northern Illinois University!

Classification Information Technology Technical Associate - CUSTOM CLASSIFICATION

Position Number

Position Number 00003797

Open Date

Open Date 08/25/2026

Close Date

Close Date 09/15/2026

Priority Review Date

Employee Class

Employee Class Staff

Full-Time/Part Time

Full-Time/Part Time Full-Time

FTE

FTE 1.00

Position Status

Position Status Regular

FLSA

FLSA Exempt

Job code

Job code 5031

Union Representation

Union Representation Non-Union

Union Code

Union Code N/A

Unit/Department

Unit/Department University Libraries

College/Unit

College/Unit University Libraries

Division

Division Academic Division

Location

Location FO 428

Link to Department Website or Custom Search Page

Position Summary, Requirements, and Qualifications

Overview

Founded in 1895 as a normal school, Northern Illinois University is a Carnegie Foundation-designated R2 (“High Research Activity”) doctoral-granting institution. With a diverse student body of approximately 16,000, Northern Illinois University’s 765-acre main campus in DeKalb is an eclectic mix of architecture and beautiful natural spaces located within 60 miles of the great city of Chicago. Find out more about NIU and the NIU Libraries by visiting Northern Illinois University | Your Future. Our Focus. and https://library.niu.edu/ulib/ .

Position Summary

Academic Affairs Technology Support ( AATS ) serves a critical role in supporting information technology across Academic Affairs. This position supports the University Libraries while also contributing to the broader Academic Affairs technology environment. The position provides technology support for library faculty, staff, and students; maintains endpoint devices, learning spaces, media systems, research technologies, and supporting technology infrastructure; and ensures the reliable operation of systems essential to library services, instruction, research, and administration. The position also serves as a resource for specialized and emerging technologies that support faculty and student research, collaborating with users to assess needs, implement solutions, and support research-related computing environments and tools. Additionally, the position provides frontline support for Academic Affairs learning spaces, including technical assistance, troubleshooting, and coordination of classroom technologies that support teaching and learning across the university. The position collaborates with library leadership, academic departments, and campus partners to evaluate, implement, and support emerging technologies that advance teaching, learning, research, and service while maintaining a secure, stable, and effective technology environment.

Essential Duties and Responsibilities

Technical Operations Coordination

Coordinates and prioritizes the day-to-day activities of the local team to ensure efficient workflow and consistent service delivery in conjunction with the college liaison and unit leadership
Provides direct supervision, training, scheduling, and performance oversight for student employees
Serves as a senior team resource by offering guidance to team members, resolving or escalating operational issues as needed, and supporting the implementation of departmental procedures and priorities
Monitors work progress and helps ensure tasks are completed accurately, timely, and in alignment with organizational standards
Works to ensure all supported servers and network services are functioning properly
Serves as backup systems administrator in the absence of the primary
Oversees configuration and usage of network and server systems that directly support endpoint systems in the Library, such as file sharing, WSUS , Network Inventory Analyzer, build automation tooling, SCCM , domain GPOs, and other network-based tools
Develops and administers hardware and software platforms in support of unit projects and goals
Ensures regular security updates and anti-virus software are installed, configured, and running properly on supported systems

Specialized/Research Technology Support

Serves as a staff consultant for specialized, research-related, non-standard, and emerging technologies within the area of responsibility
Works with faculty and staff to assess requirements, develop recommendations, coordinate implementation, establish support practices, and provide training
Supports technology environments and systems that extend beyond traditional endpoint computing and may involve unique operational, instructional, research, or technical requirements
Responds to calls for technical support from campus learning spaces
Provides initial triage and troubleshooting, expedite tickets to Tier 2+, and assist customers in room changes when necessary, in conjunction with the scheduling team

Research and Development

Cultivates and maintains an expertise in current technologies
Researches and makes recommendations to AATS Director and Dean concerning the adoption and implementation of new technologies
Serves as staff consultant to faculty, staff, and unit leadership in technology use for supported applications
Responsible for basic technical assistance, trouble shooting and repair of computer hardware and software systems
Responsible for daily computer operations of several meeting and learning spaces making sure they are configured to the clients’ needs
Responsible for the regular installation of operating system security patches for faculty, staff, and other computers
Participates in training unit staff in utilization of technology and the relevant applications available in the areas of responsibility

Special Projects

Special Projects and other related duties as assigned

Media Systems Support

Provides setup, support, and instruction in the use of supported media systems including audio/video devices as well as sound/PA systems in the area of responsibility
Sets up, configures, and provides media support for supported live events

Minimum Required Qualifications (Civil Service)

High school diploma or equivalent.
Any one or any combination totaling two (2) years (24 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
  - 30 semester hours equals one (1) year (12 months)
  - Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  - 90 semester hours equals two (2) years (24 months)
  - Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

Knowledge, Skills and Abilities (KSAs)

Knowledge of the systems and operations used within the areas and departments of responsibility.
Excellent verbal and written communication skills.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other IT users.
Ability to identify and resolve technical problems.
Ability to effectively communicate and professionally interact with all staff levels.

Specialty Factors (Civil Service)

One (1) year experience supporting specialized and/or research computing technologies in a higher education or research environment
One (1) year experience supporting classroom, learning space, or instructional technology systems
One (1) year experience providing information technology support to faculty, staff, and students in a higher education academic environment

Preferred Qualifications (Civil Service)

None

Appointment and Compensation Details

Anticipated Appointment Start Date

Anticipated Appointment Start Date 10/1/2026

Anticipated Appointment End Date

Percent of Staff Year

Percent of Staff Year 1.00

Standard Hours Per Week 37.50

Working Hours

Working Hours M-F 8 am-4:30 pm, one-hour unpaid lunch

Salary $45,000.00-$55,000.08/year - see statement in Application Procedures for special considerations; NIU offers a robust benefits package.

Hourly or Semi-monthly Pay Rate/Range

Earn Type

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator

Health Services Building Room 230

TitleIXCoordinator@niu.edu

815-753-5560

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action and Equal Opportunity ( AAEO ) at ada@niu.edu .