IT Tech III - Denver International Airport

City and County of Denver; Denver (CO); Hybrid; USD 56,000 - 79,000; Full time

Benefits offered by this job

Pension plan

Paid time off (PTO) 140 hours first yr

12 paid holidays + personal/wellness/1

Dental/medical/vision benefits

Job summary

City and County of Denver is hiring an IT Technician III for the Denver International Airport’s Service Desk. You will deliver customer-focused level-one IT support on Windows, AD, hardware, and software, handling multiple engagement methods and documenting tickets.

You’ll deploy mobile devices, contribute to a quarterly upgrade plan, and collaborate with other teams to resolve issues. A strong troubleshooting mindset and clear communication are essential.

Qualifications

• Five years of IT user support experience (desktop/legacy systems).
• High school diploma or GED; equivalency allowed.
• Information Technology certifications as required by the role.

Responsibilities

• Provide level-one IT support for Windows, AD, hardware and software.
• Troubleshoot via phone, ticket system, in-person, email, Teams.
• Log and document tickets; process requests across channels.
• Deploy/configure mobile devices; assist with quarterly upgrades.
• Escalate complex issues; write org-wide communications on maintenance.

Skills

Troubleshooting

Customer service

Communication (verbal/written)

Independent work

Adaptability

Education

High school diploma or GED

Tools

ServiceNow

Office 365

Microsoft Teams

VPN

Job description

# About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!**What We Offer**The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.84- $38.00. We also offer generous benefits for full-time employees which include but is not limited to:* A guaranteed life-long monthly pension, once vested after 5 years of service* 457B Retirement Plan* 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year* Competitive medical, dental and vision plans effective within 1 month of start date**Location & Schedule:**This position utilizes a hybrid work model upon completion of in-person training. On-site days will report from our Technology Service Office located on Concourse A at Denver International Airport. The schedule will be Monday- Friday, standard business hours with a mandatory on-call rotation.The City and County of Denver utilizes a hybrid model workplace that balances the responsibilities of public service with the benefits of a flexible work environment. Employees work where needed, at a city site and/or in the field at least three days a week, and telecommute remotely at a designated workplace within the State of Colorado the remaining days. This policy is subject to change based on the needs of DEN and the IT operation.**Who We Are & What You'll Do:****About DEN*****Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do.*** Denver International Airport (DEN) is currently seeking an IT Technician III to join the DEN Business Technologies Service Desk Team. The Service Desk team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.The IT Technician III will be responsible for:* Providing professional, polite, customer service-driven level-one support for customer issues or requests related to Windows, Active Directory, desktop/laptop hardware, and software, including but not limited to Office 365, Microsoft Teams, Google Chrome, and smartphones.* Hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.* Troubleshooting issues over the phone and over various engagement methods (phone, ticketing system, in-person, email, Microsoft Teams, etc.)* Logging/documenting tickets for technical issues and/or requests.* Processing requests for technological issues from both Phone and Electronic methods.* Deploying/configuring mobile devices.* Help lead a quarterly mobile device upgrade plan and assist with billing.* Coordinating tasks/resolutions with other technicians/teams.* Escalating calls that are beyond the tier-one scope to other resolver groups* Writing communications (emails) to the organization about scheduled events (software, maintenance, outages, etc.)* Identifying processes that can be improved and recommending changes to leadership.* Performs other duties as assigned.* Develops and maintains Knowledge Base (KB) articles.* Other duties as assigned. **What You'll Bring**:DEN Business Technologies focuses on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position must have a great balance of technical skills and knowledge, along with great customer service and interpersonal skills.We are looking for a candidate with some or all of the following skills and experience: * Strong troubleshooting background.* Service Desk / Help Desk experience.* Has a passion for using technical skills to help others.* Service Now experience.* Has a broad working knowledge of computer hardware, software, operating systems, and smartphones.* Is a strong and clear communicator (verbal and written) who can translate technical jargon to customers and update tickets with pertinent information.* Works cooperatively with other teams when issues/tickets need to be transferred.* Has a positive attitude and cooperates with others.* Is innovative about improving processes for customers.* Works independently with little to no supervision.* Is flexible with change and open to new ideas.* Accepts and adapts to constructive feedback given to develop in the role.* Takes accountability to grow skillsets to improve customer experience.* Sees mistakes as learning opportunities. Admits mistakes, takes ownership and focuses on growth. **Required Minimum Qualifications:** Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation. * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate* Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems.* Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.* License/Certifications: By position, appropriate Information Technology Certification is required.* Licenses and certifications must be kept current as a condition of employment.**Application Deadline:**This position is expected to stay open until 10/18/2026. Please submit your application as soon as possible and no later than 10/17/2026 at 11:59 PM.FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.