IT Systems Tech - Kahr (ITHEL006667)

RBC - Sargent Aerospace & Defense; Tucson (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401k

Medical/Dental/Vision

Holidays/Vacation/Sick Time

Tuition Reimbursement

Life & Disability Insurance

Gym & Rideshare Incentives

Pet Insurance

½ day Fridays

Job summary

Sargent Aerospace & Defense is seeking an IT Systems Technician to provide onsite technology support for a manufacturing site in Tucson. You will manage Windows endpoints, Microsoft 365, Teams, printers, shop-floor kiosks, and basic network connectivity, while driving IT project work and documentation.

Ideal candidates have 2+ years of IT support, capable of working between office and manufacturing environments, and able to escalate complex issues with cross-functional teams.

Qualifications

• 2+ years of IT support, desktop support, or systems technician experience.
• Experience supporting Windows and Microsoft 365 environments.
• Experience deploying and troubleshooting desktops, laptops, peripherals, printers, and shared workstations.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Ability to work safely in office and manufacturing environments, organize actions, and communicate clearly.

Responsibilities

• Provide onsite Level 1 and Level 2 support for hardware and business applications
• Image, configure, deploy, and maintain computers, monitors, peripherals, and other endpoint equipment
• Prepare technology for new hires, moves, conference rooms, and production areas
• Troubleshoot connectivity and basic network issues
• Support Microsoft 365, Teams phones, and conference-room technology
• Support shop-floor technologies and production endpoints
• Assist with server/file-share tasks and permissions
• Coordinate installations with internal teams and vendors
• Own tickets and project actions from intake to closure
• Monitor recurring issues and suggest improvements
• Travel to other local locations as required

Skills

IT support

Windows 10/11

Microsoft 365

Networking basics

Documentation

Communication

Onsite support

Education

Associate degree

Tools

Active Directory

Intune

Endpoint imaging

CIMCO

FactoryTrack

GageTrak

Job description

Join the Sargent Legacy in Securing Our Future

Onsite Position*

Sargent Aerospace & Defense - Kahr Bearing is seeking a hands‑on, customer‑focused IT Systems Technician to provide onsite technology support and help advance local IT infrastructure, shop-floor technology, endpoints, connectivity, and collaboration‑system projects. This role combines Level 1 and Level 2 support with structured ownership of site deployments and technical work through completion.

The ideal candidate is comfortable moving between office and manufacturing environments, takes ownership of open actions, communicates clearly with requestors and technical partners, and can independently resolve routine issues while escalating advanced network, server, cybersecurity, automation, and business‑system design decisions.

We’re looking for someone who embraces our core values, is eager to learn, and thrives in a collaborative cross‑functional environment.

Position Summary

The IT Systems Technician supports Windows endpoints, Microsoft 365, Teams, printers, conference rooms, shop‑floor kiosks and workstations, basic network connectivity, file access, and other workplace technologies. The position serves as an onsite IT resource for Kahr Bearing and is responsible for assigned site projects, troubleshooting issues, maintaining accurate documentation, following work through closure, and supporting continuous improvement of IT services. This position is ideal for an early- to mid‑career IT professional seeking to broaden their experience across end‑user support, business applications, and IT operations.

Primary Responsibilities

• Provide onsite Level 1 and Level 2 support for hardware and business applications
• Image, configure, deploy, and maintain computers, monitors, peripherals, and other endpoint equipment
• Prepare and validate technology for new hires, employee moves, conference rooms, and production areas
• Troubleshoot wired and wireless connectivity, TCP/IP, DNS, DHCP, cabling, Wi‑Fi, and basic network issues
• Support Microsoft 365, Teams phones, and conference‑room technology
• Support shop‑floor technologies, including timeclocks, kiosks, production workstations, printers, CNC network connectivity, and related manufacturing‑system endpoints
• Assist with local infrastructure activities involving file servers, shared folders, and permissions
• Coordinate Ethernet drops, equipment installations, and dependencies with internal partners and approved vendors
• Assist with manufacturing applications and integrations such as CIMCO, FactoryTrack, GageTrak, and similar systems by supporting endpoint setup, connectivity, licensing, access, installation, testing, and issue documentation
• Maintain IT asset inventory, software records, spare equipment, storage areas, cable standards, and documentation
• Own assigned tickets and project actions from intake through completion, including status updates, dependency tracking, requestor communication, validation, and closure
• Monitor recurring issues and recommend practical improvements that increase reliability, standardization, security, and support efficiency
• Coordinate support and installations with IT teams, business stakeholders, contractors, and technology vendors
• Support onboarding, offboarding, audits, compliance activities, cybersecurity controls, and other IT projects as assigned
• Travel to other local company locations as required

Minimum Qualifications

• Must be a U.S. Citizen
• High school diploma
• 2+ years of IT support, desktop support, or systems technician experience
• Experience supporting Microsoft Windows and Microsoft 365 environments
• Experience deploying and troubleshooting desktops, laptops, peripherals, printers, and shared workstations
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic troubleshooting
• Ability to work safely and effectively in both office and manufacturing environments
• Ability to organize multiple open actions, identify dependencies, provide status updates, and follow work through
• Strong troubleshooting, documentation, communication, organizational, and customer‑service skills
• Ability to work independently while collaborating with cross‑functional technical teams
• Ability to lift and move typical IT equipment and work at desks, production workstations, and network closets

Preferred Qualifications

• Associate degree in Information Technology, Computer Information Systems, or a related field
• CompTIA A+, Network+, Microsoft, or ITIL certification(s)
• Experience providing onsite IT support in a manufacturing or other industrial environment
• Experience with Active Directory, Intune, endpoint imaging, group permissions, and file‑share administration
• Exposure to CIMCO, FactoryTrack, GageTrak, manufacturing execution systems, or shop‑floor applications
• Basic PowerShell or scripting experience
• Experience with asset management, ticketing systems, technical documentation, and CI/Lean practices

RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing, and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion.

In 2015, RBC acquired Sargent Aerospace and Defense.

Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines, and land‑based vehicles.

At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement.

Sargent’s continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company’s commitment to customers and their end‑users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement.

Company Benefits Include

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement
• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance
• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• ½ day Fridays

Dedication to our core values. Our must haves…

• Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities is fair, credible, confidential, fiscally responsible, and accountable for decisions and actions.
• Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes, and supports the accomplishments, talents, and development of others. Key Skills & Abilities is committed to the building of strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities is responsive with strong customer service skills, product, and job knowledge to provide excellent customer satisfaction.
• Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas, and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities is a dependable team player, demonstrated through attendance and punctuality, works well with others, and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing, and challenging environment. Key Skills & Abilities is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate, and never satisfied with the status quo. Key Skills & Abilities is innovative and has a problem‑solving mindset that provides and implements CI ideas.

EEO/AA/VET