IT Systems Specialist I

Werfen; Massachusetts; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dedicated IT support specialist to manage local area network security and provide technical user support. This role involves maintaining hardware and software, troubleshooting issues, and ensuring compliance with security policies. Join a dynamic team focused on enhancing healthcare solutions through technology and innovation. If you are passionate about IT and eager to learn, this is a fantastic opportunity to grow within a supportive environment.

Qualifications

• Bachelor's degree or two years of experience required.
• Fluency in English is essential for this role.

Responsibilities

• Responsible for technical user support and security in local area networks.
• Installs, configures, and monitors file and application servers.

Skills

Troubleshooting hardware/software malfunctions

Network security management

User support

Education

Bachelor's Degree in a related technical subject

Two years of experience in a similar position

Tools

Data communications hardware

Operating systems

Peripheral equipment

Job description

Job Information

Number

ICIMS-2025-8698

Job function

IT

Job type

Full-time

Location

Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country

United States

Shift

1st

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary:

Responsible for technical user support and security in the company's local area networks. Maintains hardware and software on the company's network servers and user workstations. Monitors and controls data communications equipment and software.

Responsibilities

Key Accountabilities

• Controls security in the local area network including creation of passwords and allocation of access rights for users to data files and applications.
• Controls access rights to the company's electronic mail system.
• Installs, configures and monitors file and application servers on the local area network. Performs hardware and software installation and maintenance.
• Installs and tests hardware and software for workstations, printers, and other peripheral devices in employee work areas. Diagnoses causes of failures and performs corrective or preventive maintenance. When necessary coordinates service calls to outside vendors, reporting problems and assisting with the repairs.
• Operates and monitors data communications hardware and software, including routers, modems, and communications servers.
• Assists employees in operation of personal computers, printers and other peripheral equipment.
• Keeps an up to date hardware and software inventory, and performs other administrative tasks required by IT standard procedures.
• Ensure compliance with the security policies established for the acquisition, design, development, operation, administration and maintenance of production systems, operating systems, control of networks and communication systems, databases and related technological resources of Werfen

Budget Managed (if applicable)

N/A

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

• Coordinates with IT Systems Senior Manager or IT Systems Manager on project priorities and to establish the design for the different infrastructure projects
• Regularly meets with systems users to clarify user requirements, provide support and problem resolution.
• Regularly meets with development team members to clarify user requirements, provide support and problem resolution.
• Others as determined by department needs

Skills & Capabilities:

• The ideal candidate for this position will exhibit the following skills and capabilities:
  • Ability to troubleshoot hardware/software malfunctions and perform repairs is required.

Qualifications

Minimum Knowledge & Experience required for the position:

• Education: A Bachelor's Degree in a related technical subject, or two years of experience in a similar position are required.
• Additional Skills/Knowledge:
  • Working knowledge of computer hardware and operating systems, servers, computer networks, and peripheral equipment.
  • Language: Fluency in English required.

International Mobility:

• Required: No

Travel Requirements:

• Approximately 5% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

Apply Now