IT Systems Specialist - Entry

King County; Seattle (WA); On-site; USD 60,000 - 85,000; Full time

Job summary

King County’s KCIT is hiring IT Systems Specialist-Entry positions to provide Level 1 support, assist with onboarding/offboarding, and manage workstation deployments and service requests across county sites.

The roles emphasize customer service, collaboration with KCIT teams, and hands-on hardware configuration, with onsite work in Seattle locations.

Qualifications

• One year or more of experience in client computing lifecycle processes.
• Lean concepts and principles understanding.
• Experience coordinating IT-related work with external vendors.
• Basic knowledge of computer technology and security principles.
• Excellent written and oral communication skills.

Responsibilities

• Provide Level 1 technical support
• Support walk-up window
• Prepare onboarding/offboarding/transfers
• Use diagnostic tools for basic troubleshooting of hardware via documented processes
• Utilize diagnostic utilities to aid in troubleshooting
• Collaborate with other KCIT service teams
• Create technical documentation
• Actively manage assigned tickets with accurate and timely information
• May train other staff members on assigned processes
• Drive to different county locations using a King County vehicle

Skills

L1 IT support

Customer service

Hardware troubleshooting

Communication skills

Job description

This recruitment may be used to fill multiple position types including Career Service, Special Duty, and Term Limited Temporary (TLT). The anticipated duration of the TLT positions is 12 months.

KCIT’s Customer Support Services (CSS) team is seeking to hire multiple IT Systems Specialist Entry positions. The role supports a high volume of customer onboarding and offboarding activities, incidents, service requests, and internal provisioning tasks. The position may play a key role in supporting the walk-up window and return to work efforts, including the implementation of hoteling spaces across King County. The successful candidate will provide Level 1 support to Executive Branch customers by configuring hardware, software, and new workstations. This position may assist with customer equipment swaps and assist in every aspect of client workstation lifecycle. Additionally, this position may assist in delivering new equipment to King County staging areas in the downtown Seattle corridor and may also support physical inventory scans at various County locations.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities. As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission. Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

This recruitment may be used to fill additional vacancies that may occur.

Primary duties and responsibilities

• Provide Level 1 technical support
• Support walk-up window
• Prepare onboarding/offboarding/transfers
• Use diagnostic tools for basic troubleshooting of hardware via documented processes
• Utilize diagnostic utilities to aid in troubleshooting
• Assist with the phone support
• Assist with the move support
• May be assigned to support life cycle replacements and new employee hardware deployments
• May support recovery of hardware
• Use diagnostic tools for basic troubleshooting of hardware via documented processes
• Utilize diagnostic utilities to aid in troubleshooting
• Collaborate with other IT service teams
• Create technical documentation
• Actively manage assigned tickets with accurate and timely information
• May train other staff members on assigned processes
• Will be required to drive to different county locations using a King County vehicle
• Other duties as assigned

• Demonstrated knowledge in the following areas typically found in those possessing one year or more of experience: All client computing lifecycle processes, from receiving new equipment, repurposing equipment, retiring end of life equipment, inventory management and proven exceptional organizational skills in a large agency or any combination of relevant experience/education/training that provides the required knowledge, skills and abilities to perform the work.
• Demonstrated understanding and personal examples of implementing lean concepts and principles
• Demonstrated experience coordinating IT-related work with external vendors
• Basic knowledge of computer technology principles, with application and troubleshooting techniques
• Basic knowledge of data and system security and other similar technical processes
• Exceptional organizational skills
• Strong analytical and problem-solving skills
• Demonstrated ability to establish and maintain exceptional customer relationships
• Demonstrated ability to collaborate effectively with management, peers, other KCIT service teams and customers
• Demonstrated positive attitude towards peers and leadership, learns from mistakes, seeks feedback, is open to criticism, and is easily coachable
• Demonstrated ability to maintain technical documentation
• Demonstrated ability to work with a variety of individuals from diverse backgrounds
• Demonstrated attention to detail
• Demonstrated ability to handle multiple competing priorities
• Excellent written and oral communication skills

Desired Qualifications

• Understanding of ITIL (Information Technology Infrastructure Library) process.
• Experience using Microsoft Office applications

Other Requirements

• Successful completion of criminal background check (CJIS) and fingerprinting
• A valid Washington State Driver’s License or out of state equivalent is required
• Must be able to lift and carry up to 50 pounds
• May be responsible for the physical loading, unloading and/or sorting of equipment and boxes of varying sizes and weights by hand, including lifting pushing, pulling, carrying, placing, as well as physical bending, twisting, kneeling, stooping, crawling in a safe and efficient manner.

Work Location: Chinook Building - 401 5th Ave, Seattle, WA 98104 or King Street Center - 201 S Jackson St, Seattle, WA 98104. This position is performed 100% onsite. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule:The normal workweek for this position is Monday through Friday, 8-hour days. Alternative schedules may be considered by your manager.

FLSA Status: This position is FLSA Non-Exempt and is eligible for overtime pay.

Classification:IT Systems Specialist-Entry (Job code: 7323100)

Union:This position is represented by Protec17: Information Technology.

Who May Apply:

This recruitment is open to all qualified applicants. We value diversity, diverse perspectives and life experience and encourage people of all backgrounds to apply.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Angelia Remolana at aremail.