IT Systems & Operations Support Specialist (Level II)

Central Point Partners; Village of Brewster (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services provider located in Brewster, NY is seeking an experienced IT Systems & Operations Support Specialist to deliver essential IT and Operational Technology support in a manufacturing environment. The role requires strong expertise in Windows and Azure, coupled with excellent problem-solving and communication skills. The ideal candidate should have a Bachelor's degree and at least 5 years of technical support experience.

Qualifications

• 5+ years of hands-on IT operations or technical support experience.
• Strong knowledge of Azure services and core networking concepts.
• Experience with virtualization and backup/disaster recovery systems.

Responsibilities

• Provide onsite and remote support for end users.
• Assist the Infrastructure and Network teams in maintaining IT assets.
• Support factory systems such as SCADA and industrial control platforms.

Skills

Customer service skills

Problem-solving skills

Communication skills

Knowledge of Windows environments

Networking concepts

Education

Bachelor's degree in Computer Science, Information Technology or equivalent experience

Tools

Hyper-V

Azure services

SCADA

PLC

DCS

Job description

IT Systems & Operations Support Specialist (Level II)

Location: Brewster, NY
Department: Corporate IT
Reports To: IT Service Desk Manager
Work Type: 100% Onsite

Summary

Company is seeking an experienced IT Systems & Operations Support Specialist to provide hands‑on IT and Operational Technology (OT) support within a dynamic manufacturing environment. This role combines traditional desktop and infrastructure support with plant‑floor technology troubleshooting, ensuring seamless operation across IT and automation systems. The ideal candidate will possess a strong service mindset, broad technical expertise, and the ability to communicate effectively with non‑technical users.

Key Responsibilities

System Support & Troubleshooting (40%)

• Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
• Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
• Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
• Deliver consistent, professional communication and build strong user relationships across departments.

Infrastructure & Operations Support (40%)

• Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
• Support backup and disaster recovery solutions, virtualization environments (Hyper‑V, Azure HCI), and Windows server operations.
• Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
• Maintain compliance with security protocols, data handling standards, and corporate IT policies.

Operational Technology Support (20%)

• Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
• Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
• Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.

Qualifications

Required

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of hands‑on IT operations, infrastructure, or technical support experience.
• Strong knowledge of Windows environments, Azure services, and core networking concepts.
• Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
• Excellent problem‑solving, customer service, and communication skills.

Preferred

• Experience supporting industrial control systems (SCADA, PLC, DCS, MES, AVEVA, Wonderware, Client iFIX).
• Familiarity with IoT device management and cybersecurity principles.
• Certifications such as CompTIA Network+, Microsoft, or Cisco preferred.