IT SYSTEMS ENGINEER II

Packaging Corporation of America; Counce (TN); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with match

Medical, dental, vision coverage

Life, AD&D, disability coverage

Job summary

Packaging Corporation of America (PCA) is seeking an IT Systems Engineer II at Counce Mill to support and maintain end-user computing across desktops, laptops, tablets, and mobile devices in a 24x7 plant environment. You will implement, configure, and troubleshoot hardware, OS, applications, and policies, mentoring Systems Engineer I.

The role requires a BS in IT or equivalent and 5+ years in an industrial IT setting; familiarity with Windows, Active Directory, VOIP, IBM AS400, and LAN/WAN.

Qualifications

• Bachelor of Science in Information Technology Systems or equivalent.
• 5+ years IT experience in industrial environment.
• LAN/WAN investigation and troubleshooting user access and applications issues.
• Experience with ITS user security and OS administration across platforms.
• Experience with VOIP system and administration.
• Windows desktops, desktop application support and operating systems experience.
• Server support in virtual environments.
• Familiarity with IBM AS400 operations (Plus).
• Experience handling help desk tickets and issue resolution.

Responsibilities

• Implement, configure, support and troubleshoot hardware, operating systems, applications and policies for end-user devices.
• Interface with end-users to support and maintain end-user computing needs.
• Support and mentor Systems Engineer I; report to Manager, Information Services.
• Work in a 24x7 plant operation with rotational on-call.

Skills

Windows OS

Active Directory

Troubleshooting

PowerShell

Wireshark

Interpersonal communication

Multitasking

Task prioritization

Education

Bachelor of Science in Information Technology Systems or equivalent

Tools

IBM AS400

VOIP system

Desktop/Application Support

Job description

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People

• Customers
• Trust

IT Systems Engineer II - Counce Mill

The purpose of this position is to provide implementation, configuration, support and troubleshooting of all hardware, operating systems, applications and policies related to desktops, laptops, tablets, mobile devices and kiosk machines in the end user environment and support and mentor the Systems Engineer 1. This position is part of the local plant Information Services department. This person will interface with internal and external end-users to support and maintain end-user computing needs. The incumbent will report to the Manager, Information Services. Facility is a 24x7 operation; rotational call is required.

Education

– Bachelor of Science, Information Technology Systems or equivalent. – Required.

Work Experience –

A minimum of 5+ years previous work experience in an industrial environment related IT - preferred.

• LAN/WAN investigation, configuration, and troubleshooting user/systems access and applications issues.
• Experience with ITS user security and operating systems administration covering various platforms/applications.
• Experience with VOIP system and administration.
• Platforms must include Windows Desktops, Desktop Application Support and Design, and Operating systems.
• Experience with server support in a virtual environment to include investigating and troubleshooting issues.
• Applicant familiarity with IBM AS400 operations (Plus)
• Experience investigating, documenting, and resolving help desk service requests and use of help desk software.

Skills –

• Must be Windows Operating Systems literate. Proficient in active directory and group policy functionality.
• Must have strong investigation and troubleshooting for problem solving for desktop, servers, and network equipment.
• Effective use of troubleshooting tools like Wireshark, Fiddler, Linux/DOS utilities, and Windows PowerShell.
• Must have strong organizational skills to handle numerous details, deadlines, and requests.
• Must have the ability to adapt to and work effectively and independently in a fast paced, multitasking environment.
• Must be able to evaluate and prioritize tasks for efficiency and completeness.
• Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information.
• Able to work rotational call, afterhours, and weekends as assigned or needed.
• Certifications a Plus.
• Must be able to interact effectively and professionally with all levels of plant, mill and corporate personnel and with customers and vendors.

Compensation And Benefits

• Starting salary range for position: $80,000 to $92,000
• Paid Vacation: Three (3) weeks per calendar year. Pro-rata Vacation during the initial year of hire based upon start date within the calendar year.
• Paid Holidays.
• Within the first 30 days of employment, an employee (and their dependents) is eligible to enroll in certain benefit coverages -- medical, dental, and vision – and are automatically enrolled in life, AD&D, and disability coverages.
• Upon hire, an employee is automatically enrolled in the 401k plan. The plan offers both pre-tax and Roth contribution options along with employer provided matching contributions.
• Disclaimer: The Compensation and Benefits information in this posting represents PCA’s good faith and reasonable estimate of what it may pay for this position. The Company reserves the right to modify this information at any time, subject to applicable law.

PCA is an Equal Opportunity Employer