IT Systems Engineer

Life Care Services-US; Des Moines (IA); On-site; USD 98,000 - 122,000; Full time

Benefits offered by this job

Competitive pay

Great benefits

Vacation time

Medical insurance

Dental insurance

Life insurance

Disability

Company 401(K)

Parental leave

Job summary

Life Care Services-US seeks a Senior IT Systems Specialist to implement, maintain, optimize, and proactively support our business systems in Des Moines, IA. You will monitor system health, resolve root causes, and drive automation and AI-enabled solutions while aligning with security and governance standards.

Reporting to the Director, Financial Systems, you will lead upgrades and integrations, translate business needs into technical solutions, analyze alerts, and guide stakeholders.

Qualifications

• Bachelor’s degree in IT, CS, or equivalent experience.
• Six+ years of related experience; business systems experience preferred.
• Strong analytical and root-cause analysis skills.
• Excellent communication and stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with SQL, scripting, integrations, or automation tools.

Responsibilities

• Configure, customize, and integrate LCS business systems to meet complex needs.
• Build, maintain, and monitor system integrations, interfaces, data flows; resolve root causes.
• Serve as SME and advise stakeholders on capabilities and trends.
• Lead upgrades, patches, enhancements, and AI-enabled changes from planning through adoption.
• Translate business needs into technical solutions; identify uses for automation, ML, AI.
• Maintain documentation including configurations, support procedures, and testing evidence.
• Evaluate emerging technologies and recommend secure, scalable solutions.
• Analyze alerts and incidents; implement corrective actions to improve reliability.
• Perform other duties as assigned.

Skills

SQL

Scripting

Integrations

Workflow automation

Low-code/no-code

Monitoring

Analytics

AI development tools

Education

Bachelor’s degree in IT/CS or related field

Job description

This position implements, maintains, optimizes, and proactively supports LCS business systems. As a subject matter expert, the role monitors system health, resolves root causes, and prevents recurring issues. It also develops automation and AI-enabled solutions that streamline work, improve decisions, and enhance the user experience. Solutions must align with security, data privacy, governance, and responsible AI standards. The position also leads complex projects and drives continuous improvement across the business systems portfolio.

This position reports to the Director, Financial Systems.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

What You’ll Do:

• Configure, customize, and integrate LCS business systems to meet complex business needs and improve functionality.

• Build, maintain, and proactively monitor system integrations, interfaces, files, jobs, and data flows. Resolve root causes and prevent business disruption.

• Serve as a subject matter expert and advise stakeholders on capabilities, best practices, and industry trends.

• Lead upgrades, patches, enhancements, and AI-enabled changes from planning through adoption while ensuring stability, security, and business value.

• Translate business needs into technical solutions that improve processes and workflows. Identify appropriate uses for automation, machine learning, generative AI, and conversational tools.

• Maintain clear system and AI solution documentation, including configurations, support procedures, data requirements, controls, and testing evidence.

• Evaluate emerging technologies, system updates, automation platforms, and AI capabilities. Recommend secure, scalable, and well-governed solutions aligned with business priorities.

• Analyze alerts, performance trends, integration failures, recurring incidents, and escalated tickets. Implement corrective and preventive actions that improve reliability.

• Perform other duties as assigned.

What We’re Looking For:

• Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent experience required.

• Six or more years of related experience required; direct business systems experience preferred.

• Strong analytical, troubleshooting, and root-cause analysis skills. Able to interpret system data, recognize patterns, assess risk, and prevent recurring issues.

• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.

• Detail-oriented and committed to delivering high-quality work on schedule.

• Able to consult with and influence large stakeholder groups.

• Proven ability to manage multiple priorities and projects in a fast-paced environment.

• Experience with SQL, scripting, integrations, workflow automation, low-code/no-code platforms, monitoring, analytics, or AI development tools preferred. Familiarity with security, privacy, governance, testing, and responsible AI practices is also preferred.

Why Join Us?

• Industry Leader.
• Inclusive & collaborative culture.
• Top Workplace USA.
• Top Workplace Iowa.
• Charity and community involvement.
• Outstanding advancement opportunities.
• Ongoing career development.

Benefits

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.

Our Commitment

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long‑term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com

Additional Information

Travel frequency: 0-10%

Estimated Salary: $98,000 - $122,000

The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.

LCS IS AN EQUAL OPPORTUNITY EMPLOYER.