IT Systems Analyst - Epic Claims

CoxHealth; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Retirement with Employer Match

Job summary

The IT Systems Analyst at CoxHealth's West Campus is responsible for designing, testing, implementing, and supporting critical clinical applications to ensure availability and reliability across patient care workflows.

You will monitor performance, troubleshoot issues, and collaborate with IT teams to resolve complex problems, delivering technical support to end-users in a fast-paced healthcare environment.

Qualifications

• 2 years of experience in healthcare clinical workflows and/or IT support.
• Experience with nursing, provider, or ancillary department technologies is preferred.

Responsibilities

• Design, test, implement, and troubleshoot IT applications used in clinical settings.
• Ensure availability, stability, and reliability of clinical systems.
• Monitor system performance and resolve technical issues.
• Provide end-user support and collaborate with IT teams on complex problems.

Skills

Healthcare workflows

IT systems knowledge

Analytical skills

Communication skills

Team collaboration

Willingness to learn

Education

Associate degree or equivalent in Computer Science / Information Systems / Healthcare Administration

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department: 1703 IT Epic Implementation

Scheduled Weekly Hours: 40 Hours: 8:00 AM – 5:00 PM Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week).

The IT Systems Analyst is responsible for designing, testing, implementing, and troubleshooting IT applications and for ensuring the availability, stability, and reliability of those applications. They monitor system performance, identify, and resolve technical issues, and ensure efficient operation of all clinical systems. The analyst also provides technical support to end-users and collaborates with other IT teams to resolve complex technical problems related to clinical systems.

Education

• Preferred: Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field, or equivalent experience.

Experience

• Required: 2 years of experience in healthcare clinical workflows and/or IT support, including experience with nursing, provider, or ancillary department technologies OR Associate degree in Computer Science, Information Systems, Healthcare Administration, a related field.

Skills

• Basic understanding of healthcare operations and clinical workflows
• Basic knowledge of inter-related solutions and IT systems knowledge with the aligned application domain. Develops and maintains knowledge of related IT systems as well as supporting business and IT domains.
• Basic analytical and problem-solving skills; attention to detail.
• Good communication and interpersonal skills.
• Ability to work as part of a team.
• Willingness to learn and adapt to the healthcare environment.

Licensure/Certification/Registration: N/A

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you!

CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you!

Our Mission To improve the health of the communities we serve. OUR VISION To be the best for those who need us. OUR VALUES Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.