IT Systems Analyst: Drive System Improvements & Support

National DCP, LLC; Duluth (GA); On-site; USD 65,000 - 95,000; Full time

Job summary

National DCP, LLC (NDCP) is seeking a System Analyst to join our Duluth, GA team. You will analyze, study, and implement new system solutions, monitor existing processes, and work with engineers and developers to improve business efficiency.

Responsibilities include gathering user requirements, overseeing system upgrades, researching new tools, and providing after-hours support on a rotating basis. The ideal candidate has 0-3 years in technical support and a BS degree.

Qualifications

• 0-3 years’ experience in a technical support position.
• Bachelor of Science Degree or equivalent preferred.
• Computer certifications are a plus.
• MS Office, Windows OS, Symantec, etc.

Responsibilities

• The system analyst consults with end users and gathers information related to new change requests, documents the business need, analyzes the need, and determines if new software on personal computers is required or a modification to existing software is needed.
• As required the system analyst will document software functional specifications.
• The system analyst will monitor the health of the applications.
• The system analysts assist other system administrators by creating, editing, and distributing IT-related documents. (FAQ and Help Guides)
• Within the IT department, the system analyst maintains documents containing procedures and best practices.
• The system analyst will be running training sessions and workshops on system processes on their specific technical area.
• The system analyst gathers information related to new change requests, issues, and devises solutions to address the request.
• The system analyst will consult with other system analysts and administrators to resolve issues that require extra attention or indicate a larger problem within the IT ecosystem.
• The system analyst manages the flow of incoming support requests and escalates to other IT specialists as required.
• The system analyst may elevate complex issues or problems outside of their field of expertise to IT support specialists.
• The system analyst may also retrieve the user’s computer so that IT specialists can analyze the system and enact a solution to the problem.
• The system analyst will provide support after hours and be on-call on a rotation basis

Skills

MS Office

Windows OS

Symantec

Education

Bachelor of Science Degree

Tools

MS Office

Windows OS

Symantec

Job description

National DCP, LLC (NDCP) is seeking a System Analyst to join our Duluth, GA team. You will analyze, study, and implement new system solutions, monitor existing processes, and work with engineers and developers to improve business efficiency.

Responsibilities include gathering user requirements, overseeing system upgrades, researching new tools, and providing after-hours support on a rotating basis. The ideal candidate has 0-3 years in technical support and a BS degree.