IT Systems Analyst- MS Dynamics 365 CRM

Goodwill Industries International, Inc.; Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

5 Medical Plans

401K

Paid Time Off

Employer Paid Life Insurance

Job summary

Goodwill Industries International, Inc. in Phoenix, Arizona is looking for an IT Systems Analyst to provide expertise in Microsoft Dynamics 365 Customer Engagement and other retail technologies. This role requires collaboration with cross-functional teams to ensure system performance and user support.

The ideal candidate will possess a Bachelor’s degree in Information Technology and have hands-on experience with CRM platforms. The position offers a competitive salary of $70,000 annually along with a comprehensive benefits package.

Qualifications

• 1-5 years’ experience working as an IT Analyst, Systems Analyst, or related role.
• 2-3 years’ hands-on experience supporting Microsoft Dynamics 365 CRM.
• Ability to multitask and handle confidential information.

Responsibilities

• Provides technical expertise in analysis, configuration, and support of retail technologies.
• Troubleshoots application and integration issues.
• Supports user access, release validation, and end-user training.

Skills

Microsoft Dynamics 365 CRM

System Configuration

Cross-functional Teamwork

Customer Service Orientation

Data Management

Education

Bachelor’s degree in IT or equivalent experience

Tools

Dataverse

Power Platform

Azure

SharePoint

Job description

## IT Systems AnalystApplylocations: Goodwill Corporate Office (25th Ave & Peoria)time type: Full timeposted on: Posted Todayjob requisition id: R215132626 W Beryl Ave Phoenix Arizona, 85021,Starting Pay :$70,000.00 AnnualPosition Description: Provides technical expertise in the analysis, configuration, support, and implementation of customer-facing retail and CRM-related technologies for the IT Department. Supports Microsoft Dynamics 365 Customer Engagement and related Microsoft platforms used across IT, Marketing, and Retail. Partners with internal stakeholders, vendors, and technical resources to troubleshoot issues, maintain data quality, support integrations, and improve system performance, documentation, and user adoption. Essential Duties and Responsibilities:* Administers and supports Microsoft Dynamics 365 Customer Engagement and related customer-facing applications.* Configures and maintains forms, views, tables, dashboards, workflows, business rules, and security roles.* Troubleshoots application, integration, and data issues and coordinates resolution with internal teams and vendors.* Partners with IT, Marketing, and Retail to gather requirements and translate business needs into system solutions.* Supports Dataverse, Power Platform, Azure, SharePoint, and other approved Microsoft integrations, as applicable.* Monitors data quality and performs validation, cleanup, deduplication, and integrity checks.* Supports testing, release validation, documentation, reporting, and end-user training.* Coordinates user access, environment governance, and support procedures in alignment with IT standards.* Compiles analysis and reporting for software initiatives and projects.* Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.* Performs other related duties, as assigned.Minimum Qualifications (Education, Experience, Skills):* Bachelor’s degree in Information Technology, Information Systems, Business, or equivalent experience.* 1-5 years’ experience working as an IT Analyst, Systems Analyst, or related role.* 2-3 years’ hands-on experience supporting Microsoft Dynamics 365 CRM, Customer Engagement, or a comparable platform.* Experience with system configuration, troubleshooting, business requirements, and user support.* Experience with Dataverse, Power Platform, Azure integrations, reporting, testing, and data management.* Experience working with cross-functional teams and third-party vendors.* Ability to collaborate and work effectively in partnership with others.* Strong customer service orientation.* Ability to multitask and work in a fast-paced environment.* Ability to handle confidential and sensitive information with integrity.* Ability to speak and read English proficiently.* Valid drivers' license and clean MVR.* Ability to pass a background check and drug screen, where applicable for position.* Ability to obtain or currently retains a Fingerprint Clearance Card.You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:* 5 Medical Plans* Employer Funded Health Reimbursement Account (HRA)* 3 Dental Plans* Vision Plan* 401K* Employer Paid Life Insurance* Employee Assistance Program (EAP)* Paid Time Off; Sick and Vacation* Paid Holidays* These are just a few highlights of our key benefit offerings!Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.**PHISHING SCAM WARNING:** Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.