IT Systems Administrator (Boston)

Lendbuzz; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Job summary

Lendbuzz is hiring an IT Systems Administrator to own endpoint, asset, and day‑to‑day IT support for the Boston office. You will be the resident expert on Apple device management, running Jamf Pro and Jamf Connect across the macOS fleet, while also supporting Windows, Linux, mobile, and JumpCloud endpoints.

You will work with the broader IT team and other departments on projects, lifecycle management, documentation, and process improvements.

Qualifications

• 4+ years in IT support, IT operations, systems administration, or endpoint/device management.
• Jamf certification (Technician/Administrator or higher) with hands-on experience on macOS fleets.
• Experience with Windows and Linux systems administration; JumpCloud or similar MDM/directory platform.
• Apple Business Manager and mobile device management experience.
• Understanding of IT asset management and employee lifecycle.

Responsibilities

• Own endpoint and asset lifecycle management across macOS, Windows, Linux, and mobile devices.
• Administer Jamf Pro and Jamf Connect for macOS fleets and JumpCloud for Windows/Linux endpoints.
• Manage Apple Business Manager for device enrollment and app licensing.
• Provision, configure, troubleshoot, and repair multiple OS environments and peripherals.
• Handle onboarding/offboarding and device retirement processes.
• Own daily Jira ticket queue, prioritize, and communicate status.
• Identify root causes, automate provisioning steps, and document fixes.
• Write and maintain SOPs and knowledge base docs; collaborate cross-team.

Skills

Jamf Pro

Jamf Connect

JumpCloud

ABM

MacOS

Windows

Linux

Scripting

Documentation

Communication

Education

IT/CS/Information Systems degree (welcome)

Tools

Jira

Okta

Job description

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are hiring an IT Systems Administrator to own endpoint management, asset management, and day-to-day IT support for our Boston office. You will be the resident expert on Apple device management, running Jamf Pro and Jamf Connect across the macOS fleet, while also supporting Windows, Linux, mobile, and JumpCloud-managed endpoints. You’ll work closely with the broader IT team and other departments on projects,

Key Responsibilities

Device, asset, and lifecycle management

• Administer Jamf Pro and Jamf Connect for macOS (enrollment, configuration profiles, smart groups, patching, deployment, compliance) and JumpCloud as MDM for Windows and Linux endpoints.

• Manage Apple Business Manager (ABM) for device enrollment, app licensing, and managed Apple IDs.

• Provision, configure, troubleshoot, and repair macOS, Windows, and Linux machines, mobile devices, Windows VMs, servers, and peripherals.

• Own IT asset management end to end procurement, deployment, ownership, licenses, and retirement/disposal keeping records accurate and in line with budget and compliance.

• Run onboarding, offboarding, and role-change processes: device prep, account setup, access changes, and equipment recovery.

Service delivery, documentation, and cross-team work

• Own the daily Jira ticket queue, keeping prioritization, response times, and communication consistent.

• Find recurring tickets and remove the cause automate a provisioning step, fix the root issue, or document the fix.

• Write and maintain SOPs and knowledge base docs so employees can self-serve; partner with global IT team, stakeholders, and vendors on escalations and process improvement.

• Collaborate across IT and other departments on broader initiatives, contribute to projects led by other team members, and initiate your own improvement projects before problems elevate.

Key Requirements

• 4+ years in IT support, IT operations, systems administration, or endpoint/device management. A degree in IT, Computer Science, or Information Systems is welcome; equivalent hands‑on experience counts.

• Jamf certification (Jamf Certified Technician, Administrator, or higher), with hands‑on production experience running Jamf Pro and Jamf Connect for macOS fleets.

• Experience supporting Windows and Linux systems, including server administration, in addition to macOS.

• Experience with JumpCloud or a similar MDM/directory platform for managing Windows and Linux endpoints.

• Experience with Apple Business Manager and mobile device management (iOS/Android).

• Understanding of IT asset management and the employee device lifecycle procurement through retirement.

• Strong communication and customer service instincts

• Proactive you anticipate problems before they escape, initiate improvements, and stay steady when several things break at once.

Nice to Have

• Working knowledge of networking fundamentals: LAN/Wi‑Fi, DNS, DHCP, and IP addressing.

• Experience with a ticketing system such as Jira.

• Okta or similar SSO/identity platform experience.

• Jamf Certified Expert (JCE) or Jamf 300/400-level certification.

• Apple certification (ACSP or equivalent).

• Scripting and automation Bash, Python, or similar to replace manual provisioning and reporting work.

• Experience owning full project lifecycles, from planning through delivery.

$100,000 - $120,000 a year

We believe:

Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.

Compassion is a strength. We care about our customers and look to build long‑term relationships with them.

Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.

Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.

Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!

Background Checks

After an offer is accepted, Lendbuzz conducts a pre‑employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.