IT Systems Administrator

Swooped; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work environment

Medical, dental, and vision insurance

401(k) with company match

Job summary

Swooped is seeking an experienced IT leader to administer SaaS apps (M365, Google Workspace) and act as a Level 2/3 service desk escalation for core IT services. You will drive a cloud-first, scalable IT platform and coordinate with MSP partners on migrations and cyber controls.

You will partner with the Director, IT and leadership to implement standards, manage assets, and optimize vendor contracts while ensuring security and compliance across the organization.

Qualifications

• 5+ years in IT administration or end-user support.
• Hands-on experience with M365 and Google Workspace.
• Experience migrating cloud tenants and consolidations.
• Ability to implement ITIL-based service delivery and cybersecurity controls.
• Relevant certifications preferred (Microsoft, Azure, Google, ITIL, CompTIA).

Responsibilities

• Lead day-to-day IT systems and cloud apps administration.
• Serve as level 2/3 service desk escalation.
• Manage vendor relationships and licenses.
• Oversee cloud migrations and security controls.
• Support onboarding/offboarding processes.

Skills

Leadership

ITIL

Cybersecurity

Cloud services

Vendor management

Education

BS/BA in IT or Information Systems

Tools

Microsoft 365

Google Workspace

Azure

Hubspot

Salesforce

Netsuite

DocuSign

ClickUp

Slack

Zoom

Job description

Reporting to the Director, IT, this role will lead the administration of SaaS applications including Microsoft 365 and Google Workspace, and will serve as a service desk escalation point, i.e., level 2/3 support, for all core IT applications and services. The primary responsibilities of this role will be to act as the hands‑on technical lead for a growing IT team in a 100% cloud‑based organization. This role will perform major system migrations and consolidations internally and in coordination with external partners, to include M365 and Google Workspace migrations.

This role will closely support the Director, IT and other leadership to ensure a high level of service quality and efficiency are consistently delivered throughout the organization, and to further establish the corporate IT platform as a scalable and agile function throughout the business. This role will develop and implement standards and processes for IT and Service Delivery, manage a diverse set of partners and internal stakeholders including the MSP, manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services, and deliver various M&A and growth‑related initiatives as needed.

Key Responsibilities

• Manage and administer day‑to‑day IT systems and cloud apps including:
• M365, Google Workspace, and other common business and collaboration tools (Adobe, DocuSign, ClickUp, etc.).
• Identity management (Azure).
• Core business applications (Hubspot, Salesforce, Netsuite), as needed.
• Cloud infrastructure (email routing, domain names, and DNS).
• Execute key IT and Cyber projects such as cloud tenant migrations, rebrands, and implementation of new cyber controls.
• Support the front‑line service delivery team in addressing escalated support issues, acting as their primary point of escalation.
• Closely support the Director, IT and other leadership to:
• Define key processes and SOPs ensuring efficient IT operations and world‑class employee experience, e.g. employee onboarding, offboarding, and IT support.
• Track and manage IT hardware and software assets.
• Ensure a high level of quality and employee satisfaction.
• Manage IT and division vendor contracts, ensuring licenses and subscriptions are right‑sized and spend is in line with usage and budget.
• Facilitate change management through effective planning, communication, and project/task management.

Key Functions

• IT operations.
• Process and change management.
• Service delivery, remote support, and incident escalation.
• Systems administration and engineering.
• Asset management.
• Cybersecurity controls and identity management.
• Project and task management.

What You'll Bring

• Excellent critical thinking and problem‑solving skills with ability to ask the right questions to diagnose and resolve technical problems.
• A tactical mindset, i.e., plan, test, pilot, validate, deploy thought process ensuring quality results.
• Familiarity with an outsourced IT operating model and/or MSPs.
• An awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives.
• Excellent written and verbal communication skills.
• Leadership aspirations.
• High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
• A strong ability and willingness to adapt to and facilitate change with the organization.

Reporting To You

Currently, this role does not have any direct reports, but it will have the opportunity to influence and help determine a future staffing and operating model for IT – this is expected to include supporting the Director, IT in building out an internal team in line with the organization’s growth strategy. Within the team, this role has the greatest potential to line manage additional technical roles as they are added.

What You'll Need

• BS/BA in IT, Information Systems, or related field.
• 5+ years previous work experience in IT administration or end‑user support.
• Extensive experience with Microsoft 365 and Google Workspace including hands‑on configuration and administration of these platforms.
• This must include the use of either Microsoft 365 PowerShell Modules or GAM.
• Extensive experience managing or supporting cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom).
• Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services (examples Azure/Entra ID, SSO, SCIM, Google Identity, SSO, SCIM).
• Working knowledge of IT service management concepts and frameworks such as ITIL.
• Working knowledge of cybersecurity detective and preventative controls for information and data protection.
• Conceptual knowledge of privacy and compliance rules and regulations.
• Certifications including Microsoft, Azure, Google, ITIL, CompTIA preferred.

Why Join Us

You'll work alongside talented people who are passionate about solving problems, helping clients grow, and delivering meaningful results. The team is collaborative and fast‑moving where curiosity is encouraged, ideas are welcomed, and great work is recognized.

The organization believes the best work happens when people are trusted to take ownership, supported in their growth, and empowered to bring their unique perspectives to the table. Whether you're just getting started or bringing years of experience, you'll have the opportunity to make an impact while continuing to learn and grow.

Benefits & Compensation

The organization believes great people deserve great support. This company offers competitive compensation and a comprehensive benefits package designed to support your health, well-being, and career growth, including:

• Competitive compensation
• Flexible work environment
• Medical, dental, and vision insurance
• Unlimited paid time off
• 401(k) with company match
• Company‑paid life and disability insurance
• Paid parental leave
• A collaborative culture with autonomy and ownership
• Employee wellness programs and additional perks

Additional Information

No agencies, please.

The organization is proud to be an Equal Opportunity Employer. It is committed to creating an inclusive workplace where everyone feels respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Please note that this job description is intended to describe the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications, which may change based on business needs.

At this time, the organization is unable to sponsor or transfer employment visas for this position.