IT System Administrator and Tech Support

Gridiron Air; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Gridiron Air is seeking an IT Systems Administrator & Technical Support professional to ensure smooth operation of IT systems and networks across the organization. The role blends hands-on support with system administration and internal app development using Power Apps and Power Automate.

You will manage Microsoft 365, security features, device support, server and network administration, and collaborate with departments to translate needs into practical software solutions.

Qualifications

• 3-5 years of IT systems and network administration experience.
• 2+ years of experience developing and supporting business applications using Microsoft Power Platform (Power Apps and Power Automate) or similar web development platforms.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent combination of education, certifications, and experience.
• Proficiency administering Microsoft technologies, including Windows desktop operating systems, Microsoft 365, Entra ID (Azure AD), Intune, and MDM solutions.
• Experience with Windows and macOS environments, Azure cloud services, virtualization platforms, and server administration.
• Experience with network infrastructure (switches, routers, firewalls, VPNs, wireless).
• Knowledge of cybersecurity principles, endpoint protection, access management, and security best practices.
• Scripting/automation experience (PowerShell, Python, etc.).
• Strong troubleshooting and analytical skills across hardware, software, apps, and networks.
• Excellent communication, organizational, customer service, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Willingness to support a 24/7 operational environment.

Responsibilities

• Design, develop, deploy, and maintain internal web-based applications and business solutions.
• Develop and support Microsoft Power Apps, Power Automate workflows, SharePoint solutions, and other low-code platforms.
• Collaborate with stakeholders to gather requirements and translate them into software solutions.
• Create automated workflows and process improvements to enhance efficiency and data accuracy.
• Integrate applications with Microsoft 365 services, databases, APIs, and third-party systems.
• Maintain application documentation, testing procedures, and change management records.
• Provide training and end-user support for internally developed tools.
• Evaluate emerging technologies to support business objectives.
• Provide Tier 1 and Tier 2 IT support for hardware, software, apps, and network issues.
• Represent IT in cross-functional initiatives and ensure policy compliance.

Skills

Troubleshooting

Analytical skills

Communication skills

Independent work

Multitasking

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Power Platform

Power Apps

Power Automate

Azure

Intune

MDM solutions

Job description

Job Details

Posting Details

• Posted on September 3, 2026

Locations

Showing 1 location

• Fort Worth, TX 76177, USA
• On-site
• Travel Required : Yes
• Administrative
• Full-Time
• Requisition #: ITSYS001586

Description

BACKGROUND

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing incustomized flight solutions using its fleet of Boeing 777-200ERaircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market.Our talented flightand cabin crewoperateacross the globe,365 daysa year. These talentedteam members are supported by dedicated professionals out of ourcorporate office- including ourstate-of-the-artOperations ControlCenterand world-class MaintenanceOperation -locatedat AFW, PerotField Fort Worth Alliance Airport,in Fort Worth, Texas.Flexibilityisrequiredto meet the needs of our business and will require evening and weekendavailability,when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations aremaintained. We strive to improve our services, products, and processes consistently and willmaintaina reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere tohigh standardsof business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company. In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

SUMMARY

The IT Systems Administrator & Technical Support professional ensures the smooth operation of IT systems and network infrastructure across the organization. This role combines hands-on technical support with system and network administration responsibilities, requiring strong technicalexpertise, problem-solving skills, and the ability to work independently. Additionally, this role supports the design, development, deployment, and maintenance of internal web applications, Microsoft Power Apps solutions, and other application platforms to meet the evolving operational and software needs of various departments.

GENERAL DUTIES

System Administration:

• Serve as Microsoft 365 administrator, including E3/E5 licensing, user account management, Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).

• Administer andmaintainMicrosoft 365 security and compliance features, including Conditional Access, Multi-Factor Authentication (MFA), Microsoft Defender, and Data Loss Prevention (DLP) policies.

• Provide technical support for mobile devices, workstations, printers, audiovisual equipment, and related software applications.

• Install, configure,maintain, and troubleshoot servers, workstations, operating systems, and peripheral devices.

• Monitor system performance, availability, and health to ensureoptimaloperation and reliability.

• Perform system updates, patch management, backups, disaster recovery testing, and security maintenance activities.

• Evaluate, recommend, and implement hardware, software, and cloud-based technology solutions.

• Troubleshoot and resolve complex system issues ina timelyand professional manner.

• Develop andmaintaintechnical documentation, standard operating procedures, and system inventories.

• Lead projects involving system upgrades, migrations, integrations, and technology implementations.

Application Development & Business Solutions

• Design, develop, deploy, andmaintaininternal web-based applications and business solutions.

• Develop and support Microsoft Power Apps, Power Automate workflows, SharePoint solutions, and other low-code/no-code platforms.

• Collaborate with department stakeholders to gather business requirements and translate them into effective software solutions.

• Create automated workflows and process improvements to increase operational efficiency and data accuracy.

• Integrate applications with Microsoft 365 services, databases, APIs, and third-party systems where applicable.

• Maintain application documentation, testing procedures, and change management records.

• Provide training and support to end users for internally developed applications and automation tools.

• Evaluate emerging application development technologies and recommend solutions to support businessobjectives.

Network Administration:

• Manage andmaintainnetwork infrastructure, including switches, routers, wireless systems, VPNs, and firewalls.

• Implement and enforce network standards, procedures, cybersecurity controls, and security best practices.

• Monitor network performance, availability, and security usingappropriate monitoringand management tools.

• Troubleshoot and resolve network connectivity, performance, and security issues both on-site and remotely.

• Manage vendor relationships and coordinate support activities with service providers when necessary.

• Lead network-related projects, upgrades, and technologyrefreshinitiatives.

• Maintain network diagrams, configurations, and technical documentation.

End-User Support & Collaboration:

• Provide Tier 1 and Tier 2 technical support for hardware, software, application, and network-related issues.

• Respond to and track support requests through established ticketing and service management processes.

• Configure, deploy, and support new user workstations, devices, software, and system access.

• Partner with business units toidentifytechnology needs and implement practical solutions.

• Assist with IT asset lifecycle management, including procurement, inventory control, deployment, and disposal.

• Conduct end-user training on Microsoft 365 applications, security awareness, and internally developed tools.

• Represent the IT function to stakeholders and collaborate on cross-functional technical initiatives.

Other:

• Support special projects and adapt to evolvingorganizational needsand technology requirements.

• Maintain awareness of industry trends, cybersecurity threats, and emerging technologies.

• Ensure compliance with company policies, regulatory requirements, and information security standards.

• All employees are expected to be well-versed in the Gridiron Air Safety Management System (SMS). They should be proficient in carrying out duties in line with their training and participation in the SMS. Moreover, they are encouraged and supported toidentifyand report safety hazards, detect safety shortcomings, and voice safety concerns within the operation, thus promoting a proactive safety culture.

• May perform other responsibilities as assigned based on business needs and shifting company priorities.

QUALIFICATIONS

• 3-5 years of experience in IT systems and network administration.

• 2+ years of experience developing and supporting business applications using Microsoft Power Platform (Power Apps and Power Automate), Python, JSON, or other web application development platforms.

• Bachelor’s degree inInformationTechnology, Computer Science, Information Systems, or a related field, or equivalent combination of education, certifications, and experience.

• Proficiencyadministering Microsoft technologies, including Windows desktop operating systems, Microsoft 365, Entra ID (Azure AD), Intune, and MDM solutions.

• Experience with Windows and macOS environments, Azure cloud services, virtualization platforms, and server administration.

• Experience with network infrastructure, including switches, routers, firewalls, VPNs, and wireless technologies.

• Working knowledge of cybersecurity principles, endpoint protection, access management, and security best practices.

• Experience with scripting and automation tools such as PowerShell, Python, or similar technologies.

• Strong troubleshooting and analytical skills for hardware, software, application, and network issues in both local and remote environments.

• Excellent communication, organizational, customer service, and interpersonal skills.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Flexible and self-motivated, with availability to support a 24/7 operational environment.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. While performing the duties of this job, the employee will primarily work in an office setting. Occasionally, the employee is exposed to outside weather conditions which may include wet and/or humid conditionsand extreme heat and cold. When working outside the office, the noise level in the work environment is often loud. Occasional travel may berequired(<10%).

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationsmay be madeforqualified individuals with disabilities to perform the essential functions of this role.While performing theduties of this job, the employeeis required tospeak, write, and understand English. Employees must also adhere to Gridiron Air's Drug and Alcohol policies.

Travel Required

Yes . <10% Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.